Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon is a professional outfit, handling orders or queries with patience, care and consideration, plus their merchandise is of a high quality.”

Helpful Report

Posted 11 years ago

“Very good service all over, shop there again. I paid cash buying a stepper. When I got home I noticed that I had over paid by the change I had in my pocket and the receipt of the stepper showing what I paid. I did not notify the store until I went back a few days later, pointing out that I had over paid by £10 .00. The cashier had mistaken one of the notes a £20.00 for a £10. 00 note that I had paid in. They refunded me the £10.00 with out a quibble as the the till showed the £10.00 extra paid in on that day. Very honest staff”

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Posted 11 years ago

“Easy to order online and pick up. That way you know the size you want is in store and if for some reason not happy easy to return. I have found this great service. Have ordered the day before and picked the next day and at latest the following day. Great way to take advantage of sale items!”

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Posted 11 years ago

“Swim cap was not waterproof per see,had to wear it over a shower cap as it let water in.”

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Posted 11 years ago

“I have used Decathlon regularly in France & the UK, to have a store open 8 miles away means any sporting kit I need Decathlon becomes my first choice. Prices are excellent but without the goods being budget, they are durable and good VFM. I'm also not a small person but Decathlon have a good size range, including sports like cycling where sizes often stop at whippet thin.”

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Posted 11 years ago

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Posted 11 years ago

“Prompt efficient service. Good quality goods”

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Posted 11 years ago

“On going problems not solved. Awaiting a reply to me previous email and letter posted 26June.”

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Posted 11 years ago

“Excellent company ,quick delivery , very good quality stock ,2 year guaranty on all stock,rarity in UK,simply the best”

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Posted 11 years ago

“Very quick service, quality ok and good prices. Let down by only being able to return goods to shop and there isnt one within miles. I ordered the same size but these are a lot bigger so need to wear a belt!! Not complaining about them being to big just i cannot get a size that fits properly unless i spend more than the clothes cost taking to a store to replace them. Its a crazy poor business practise!!!”

Helpful Report

Posted 11 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our return policy and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you if you purchase anything online you are able to return it via post or to any of our Decathlon store. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Bought my bike online from Decathlon, arrived on time and well packaged. Great service!”

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Posted 11 years ago

“ordered on line to collect from store. easy to do with no hasle, staff polite and helpful.”

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Posted 11 years ago

“very good product and service”

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Posted 11 years ago

“Good product delivered on time.”

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Posted 11 years ago

“Quick response and delivery, really impressed with the service decathlon provide”

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Posted 11 years ago

“Normally Decathlon is one of my favourite shops! The actual processing of orders is efficient, informative & rapid. However ordering footwear is a real problem as two of my orders blipped back to the smallest possible size in the range. Order a size 8, get a 2.5? There is no 'edit order ' function so twice I have had to collect simply to return the items. I gave up at that point with staff simply stating they would inform online sales team. Pity that was as far as it got, lost sales for Decathlon.”

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Posted 11 years ago

“Good. but it rather annoying getting review emails thanks”

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Posted 11 years ago

“Brilliant shop with excellent service when ordering online fast delivery”

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Posted 11 years ago

“I brought an Oxelo Town 9 scooter in titanium from Decathlon online, it arrived as expected and has been great fun. Decathlon certainly has a great range of products and I will definitely use again.”

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Posted 11 years ago

“Decathlon customer service care. If you have a problem they make every effort to help. I have purchased 3 bikes and lots of clothing and equipment. All great value and quality. Thank you Decathlon.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews