Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been visiting Decathlon in Morlaix for a number of years now. Always find the staff very helpful and the products value for money. However, this year we were disappointed by the very limited choice of sale items.”

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Posted 10 years ago

“I used the click and collect service. Very easy and friendly staff.”

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Posted 10 years ago

“Brilliant service - I made my order online and chose to collect in store. I was able to try everything in store and was ofered an exchange if anything did't fit - luckily all was good. I am embarking on a long pilgrimage for which I needed to save, so for me the low prices Decathlon offeres were very important.”

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Posted 10 years ago

“Items can be a little hard to find on website”

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Posted 10 years ago

“Fast delivery. Good value for money, but colours on website are difficult to visualize. Also I am still awaiting an email about colours and sizes of items back into stock.”

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Posted 10 years ago

“We rely on Decathlon for good quality sports items at reasonable prices. The range of products is extraordinary, covering any sport you can think of. You can try out new sports without spending a fortune. Staff are always so helpful too. Great shop.”

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Posted 10 years ago

“I was so impressed about the good service. There was a delivery problem and finally everything became on time and a few telephone calls with u made me to thank about the good service”

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Posted 10 years ago

“Excellant service quick delivery which I needed as ordered lasr minute would have no problem going on line another time”

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Posted 10 years ago

“A flawless service, very quick delivery, wonderful quality scooter.”

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Posted 10 years ago

“Excellent service, excellent timing, loving our new tent!”

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Posted 10 years ago

“Excellent service, excellent timing, loving our new tent!”

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Posted 10 years ago

“Although the piece of equipment purchased was faulty (on two occasions) the staff were very helpful and understanding.”

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Posted 10 years ago

“Decathlon is a professional outfit, handling orders or queries with patience, care and consideration, plus their merchandise is of a high quality.”

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Posted 10 years ago

“Very good service all over, shop there again. I paid cash buying a stepper. When I got home I noticed that I had over paid by the change I had in my pocket and the receipt of the stepper showing what I paid. I did not notify the store until I went back a few days later, pointing out that I had over paid by £10 .00. The cashier had mistaken one of the notes a £20.00 for a £10. 00 note that I had paid in. They refunded me the £10.00 with out a quibble as the the till showed the £10.00 extra paid in on that day. Very honest staff”

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Posted 10 years ago

“Easy to order online and pick up. That way you know the size you want is in store and if for some reason not happy easy to return. I have found this great service. Have ordered the day before and picked the next day and at latest the following day. Great way to take advantage of sale items!”

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Posted 10 years ago

“Swim cap was not waterproof per see,had to wear it over a shower cap as it let water in.”

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Posted 10 years ago

“I have used Decathlon regularly in France & the UK, to have a store open 8 miles away means any sporting kit I need Decathlon becomes my first choice. Prices are excellent but without the goods being budget, they are durable and good VFM. I'm also not a small person but Decathlon have a good size range, including sports like cycling where sizes often stop at whippet thin.”

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Posted 10 years ago

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Posted 10 years ago

“Prompt efficient service. Good quality goods”

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Posted 10 years ago

“On going problems not solved. Awaiting a reply to me previous email and letter posted 26June.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews