Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff nice choose of sports equipment fair prices”

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Posted 11 years ago

“I ordered 3 items in the sale and have been really pleased with everything.”

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Posted 11 years ago

“The product that I bought is absolutely brilliant. Great description and reviews helped before I did buy. Will definitely use the website again.”

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Posted 11 years ago

“Excellent service with speedy delivery.”

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Posted 11 years ago

“Good easy to use service”

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Posted 11 years ago

“My cross trainer machine is very good, I have no complaints. It was a 2 part delivery, the first delivery was a plug which can be used in the UK, I received the wrong one, so I went to Decathlon, and they changed it for me without any problems. I was told that they will check their remaining stock for any wrong plugs used.”

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Posted 11 years ago

“Very fast service. I ordered last ish in the day they came the day afta. Was really pleased :0)”

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Posted 11 years ago

“Very happy with everything”

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Posted 11 years ago

“Been visiting Decathlon in Morlaix for a number of years now. Always find the staff very helpful and the products value for money. However, this year we were disappointed by the very limited choice of sale items.”

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Posted 11 years ago

“I used the click and collect service. Very easy and friendly staff.”

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Posted 11 years ago

“Brilliant service - I made my order online and chose to collect in store. I was able to try everything in store and was ofered an exchange if anything did't fit - luckily all was good. I am embarking on a long pilgrimage for which I needed to save, so for me the low prices Decathlon offeres were very important.”

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Posted 11 years ago

“Items can be a little hard to find on website”

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Posted 11 years ago

“Fast delivery. Good value for money, but colours on website are difficult to visualize. Also I am still awaiting an email about colours and sizes of items back into stock.”

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Posted 11 years ago

“We rely on Decathlon for good quality sports items at reasonable prices. The range of products is extraordinary, covering any sport you can think of. You can try out new sports without spending a fortune. Staff are always so helpful too. Great shop.”

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Posted 11 years ago

“I was so impressed about the good service. There was a delivery problem and finally everything became on time and a few telephone calls with u made me to thank about the good service”

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Posted 11 years ago

“Excellant service quick delivery which I needed as ordered lasr minute would have no problem going on line another time”

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Posted 11 years ago

“A flawless service, very quick delivery, wonderful quality scooter.”

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Posted 11 years ago

“Excellent service, excellent timing, loving our new tent!”

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Posted 11 years ago

“Excellent service, excellent timing, loving our new tent!”

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Posted 11 years ago

“Although the piece of equipment purchased was faulty (on two occasions) the staff were very helpful and understanding.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews