Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer care, bought a cross trainer which came damaged but new one sent promptly and damaged collected very quickly. Staff very efficient and can't thank them enough.”

Helpful Report

Posted 10 years ago

“Good price, good delivery time. Recommended.”

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Posted 10 years ago

“Excellent mask as I don't like rubber over my mouth and nose. I could breathe easily and without the fear of water getting in. Definitely recommend this to people who are scared of snorkelling.”

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Posted 10 years ago

“Excellent mask as I don't like rubber over my mouth and nose. I could breathe easily and without the fear of water getting in. Definitely recommend this to people who are scared of snorkelling.”

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Posted 10 years ago

“Good quality product at Good price in the Sale. Prompt delivery. Would use again.”

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Posted 10 years ago

“I was very unhappy with the poor service I received from yourselves. Not only did I had to wait nearly a week for my order of a wet suit but when I had my mum pick it up we were very disappointed to find you had then sent a cycling helmet. I am unsure of how you get a wet suit mixed up with a helmet. I then had to phone to complain to which I was passed on to 4 different members of staff who all claimed they didn't know how to use the system . I then had to travel all the way back to bring the helmet back only to be told you had the wet suits in stock at the store. I had already gone to sports direct to then purchase my suit. So I would say the service was extremely poor and would not use you again .”

Helpful Report

Posted 10 years ago

Dear Amanda, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“I am very pleased with my Triban 520fb.”

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Posted 10 years ago

“Great value and good quality products what more could you want!”

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Posted 10 years ago

“for the money I recommend good bike !!!!!!!! :-)”

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Posted 10 years ago

“Shopping was very surprising doing it via Internet , I was looking at arrows for archery and online great multi buy offers which are not available in store , sadly website needs re vamping and updating a little and lots of lines "no longer available "”

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Posted 10 years ago

“The shop is fantastic, the website ok if it's in stock, click and collect is very variable as there's a weird system that doesn't send your order from the warehouse if there's store stock but the store simply cancels orders if they can't find it/can't be bothered and don't tell you. You're left hanging for days wondering where your order is but when you go in the shop, they've cancelled it. That's very frustrating. The web customer support is helpless and the promised vouchers for loyalty points simply don't arrive, you just get promised that 'someone will get back to you' - that is a complete scam. Buy their stuff off the shelf, it's good stuff at good prices, but don't expect anything else.”

Helpful Report

Posted 10 years ago

Dear Celia, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our website and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“Very good customer service would use again”

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Posted 10 years ago

“Excellent click and collect service. I was very happy with the quick delivery and quality of the product I ordered - walking sandals.”

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Posted 10 years ago

“It would of been five stars but for the fact I had to contact decathlon for my delivery date was a week late but they did respond very well”

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Posted 10 years ago

“Yes, all very good. Received product which I had ordered within two days of ordering it, delivered to a very convenient pick-up point in my High Street. Would use your site again.”

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Posted 10 years ago

“Ordered two children's buoyancy aids. Fantastic price, perfect for sailing. Only complaint is that I could only order one at a time so I had to pay p&p twice!”

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Posted 10 years ago

“Very pleased with the exercise bicycle. The only negative criticism was the strange problems encountered try to get Decathlon to send the correct mains adaptor.”

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Posted 10 years ago

“Excellent service. Quick delivery without any problems and th product was as expected.”

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Posted 10 years ago

“Ordered using click and collect service, 24hr delivery, goods failed to arrive. Forced to purchase in store same items, therefore had to pay twice. Took nearly one month and phone calls to credit the none delivered items.”

Helpful Report

Posted 10 years ago

Dear Rob, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews