Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great quality products at reasonable prices coupled with fast efficient service. Most definitely shop here again.”

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Posted 10 years ago

“Perfect and I love it Easy and light”

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Posted 10 years ago

“Great service. And the only place selling the tent I wanted.”

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Posted 10 years ago

“Very quick delivery. Prompt service and easy to use web site. Will definately use again. Really happy with my purchase, it m was of exceptional quality! Thank you!”

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Posted 10 years ago

“Quality for price exceptional, returns made were dealt with efficiently - although missing a bag to put down coat in! All in all very good!”

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Posted 10 years ago

“Great equipment and great prices whatever your sport or activity, friendly knowledgeable staff always on hand to give good advice, great customer service, get a free loyalty card and earn rewards, there is also a useful smartphone app that allows you to manage your account and gives you access to services.”

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Posted 10 years ago

“Easy to order online and collect in Shop.Helpful staff in shops. Great variety of sports at competitive price.”

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Posted 10 years ago

“Good quality,value for money,covers a wide range of different sporting goods,I have been using decathlon for years( in France they have many branches!)and it s great to have one in Croydon!”

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Posted 10 years ago

“My order was delivered promptly. The product was value for money. I am very pleased and will continue to patronise decathlon .”

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Posted 10 years ago

“I have seen a bike i would like but you have sold out on my frame size you say you will e mail me but it has been months now and still nothing how long does it take off you to get new stock in the summer will be over soon”

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Posted 10 years ago

“Good price, speedy service. Easy to erect, but taking down instructions poor. Had to resort to a video on YouTube!”

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Posted 10 years ago

“Fantastic quality, less price than a pair of thinner quality bibs that I got from SD, I would use again and recommend”

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Posted 10 years ago

“We received the wrong sized mask and inquired about it. Never heard anything. Pretty bad service.”

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Posted 10 years ago

Dear Scott, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm Decathlon Customer Loyalty team replied to you on 11/06/2015 and sent an email address provided on your account. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Excellent advice and help”

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Posted 10 years ago

“Excellent value and huge variety of sporting goods. Range of choice depends, inevitably, on size of store but usually found what I needed. Not necessarily 'big name' brands be good quality, well priced.”

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Posted 10 years ago

“Quick delivery and items just as described.”

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Posted 10 years ago

“description was incomplete item was and old model Nike ballistic 4.1we thought we were buying the ballistic 4.3. ordered size 6.5 and was sent size 6”

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Posted 10 years ago

Dear Nigel, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our product and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions if you wish to return the product. Have a lovely day!

Posted 10 years ago

“The delivery was fast and payment system is one of trustworthy systems.”

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Posted 10 years ago

“Web site no work very well with Mozilla”

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Posted 10 years ago

Dear Giuseppe, Thank you for the time you spent giving us your feedback! We hope that you were satisfied with your order and hope to see you soon at Decathlon for an even better experience. Feel free to contact us if you have any questions regarding your online order. Have a wonderful day!

Posted 10 years ago

“The junior racquets arrived quick and my granddaughter loved them”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews