Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent products. Great range. Poor customer service.”

Helpful Report

Posted 10 years ago

“great products (recommended by a friend) fast and efficient delivery and goods well packaged”

Helpful Report

Posted 10 years ago

“Not the easiest of retail websites to navigate but the service is good.”

Helpful Report

Posted 10 years ago

“recently ordered a jacket online, when it arrived it was far too small for the size it was supposed to be, we traveled over to decathlon at Notts to take the jacket back, the service was very quick no questions asked, I asked if the postage was refunded and was told no, only the money charged for the jacket. That was disappointing as other big brand shops refund the postage because you took the item back to the store. I will not make the same mistake next time.”

Helpful Report

Posted 10 years ago

“As always, excellent quality product at an unbelievable price. Quick delivery. I bought Trafford sunglasses which are polarised and are extremely comfortable.”

Helpful Report

Posted 10 years ago

“Very helpful staff, put themselves out.”

Helpful Report

Posted 10 years ago

“Great product and great price.”

Helpful Report

Posted 10 years ago

“Good and not so good. Lots of great offers and great deals online. They are just not as good as other online stores. My first shop was good but items took weeks to arrive when you would expect just days from order. When the goods did turned up it was all as expected. However my second attempt to order from them was worse. 3 weeks after the order was taken and paid online I had an email to say some items we no longer available. Well after 3 weeks i'm not surprised but why so long - no explanation? Just odd emails saying we are working on your order... So given the chance to order alternative items was a waste of time. The items were on offer so nothing else was near the same price or suitable. took the credit for the items no longer in stock. However it was then still 2 more weeks before delivery. What arrived was good and as ordered but it's a poor service as far as delivery timescales and changes to orders go. One of the worst online shop sites compared to sites like M&M for example.”

Helpful Report

Posted 10 years ago

“Easy process from start to finish”

Helpful Report

Posted 10 years ago

“Gr8 outdoor products and prices, very recommend.”

Helpful Report

Posted 10 years ago

“The product was as described and robust. Customer Service from staff member in Watford store was excellent, and items arrived punctually.”

Helpful Report

Posted 10 years ago

“Delivery could be a bit faster but other than that everythibg was great. I like Decathlons products a lot. Oh and more physical stores accross the uk would also be great”

Helpful Report

Posted 10 years ago

“Decathlon is one of those stores, that after you have been there once, you're hooked. It really is brilliant. Great value sports and camping gear, it's my family's first stop for all sports and outdoor clothing and equipment. From coats to shoes, kayaking to camping, fishing to football, it has it all.”

Helpful Report

Posted 10 years ago

“Excellent, speedy on-line order and delivery - definitely will return!”

Helpful Report

Posted 10 years ago

“The tent is fantastic & it was delivered very quickly. My only complaint is the tent only comes in a nasty green. I would love it in blue or cream. Thank Chris”

Helpful Report

Posted 10 years ago

“easy ordering and convenient delivery”

Helpful Report

Posted 10 years ago

“Friendly, informative and prompt service”

Helpful Report

Posted 10 years ago

“Excellent value for money , the riding shirts are very smart snd wash well and the order and collect service is first class. I can thoroughly recommend Decathlon goods and service.”

Helpful Report

Posted 10 years ago

“Super efficient service. What else can one ask!”

Helpful Report

Posted 10 years ago

“Helpful &friendly and very welcoming”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews