Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff, put themselves out.”

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Posted 10 years ago

“Great product and great price.”

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Posted 10 years ago

“Good and not so good. Lots of great offers and great deals online. They are just not as good as other online stores. My first shop was good but items took weeks to arrive when you would expect just days from order. When the goods did turned up it was all as expected. However my second attempt to order from them was worse. 3 weeks after the order was taken and paid online I had an email to say some items we no longer available. Well after 3 weeks i'm not surprised but why so long - no explanation? Just odd emails saying we are working on your order... So given the chance to order alternative items was a waste of time. The items were on offer so nothing else was near the same price or suitable. took the credit for the items no longer in stock. However it was then still 2 more weeks before delivery. What arrived was good and as ordered but it's a poor service as far as delivery timescales and changes to orders go. One of the worst online shop sites compared to sites like M&M for example.”

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Posted 10 years ago

“Easy process from start to finish”

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Posted 10 years ago

“Gr8 outdoor products and prices, very recommend.”

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Posted 10 years ago

“The product was as described and robust. Customer Service from staff member in Watford store was excellent, and items arrived punctually.”

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Posted 10 years ago

“Delivery could be a bit faster but other than that everythibg was great. I like Decathlons products a lot. Oh and more physical stores accross the uk would also be great”

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Posted 10 years ago

“Decathlon is one of those stores, that after you have been there once, you're hooked. It really is brilliant. Great value sports and camping gear, it's my family's first stop for all sports and outdoor clothing and equipment. From coats to shoes, kayaking to camping, fishing to football, it has it all.”

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Posted 10 years ago

“Excellent, speedy on-line order and delivery - definitely will return!”

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Posted 10 years ago

“The tent is fantastic & it was delivered very quickly. My only complaint is the tent only comes in a nasty green. I would love it in blue or cream. Thank Chris”

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Posted 10 years ago

“easy ordering and convenient delivery”

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Posted 10 years ago

“Friendly, informative and prompt service”

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Posted 10 years ago

“Excellent value for money , the riding shirts are very smart snd wash well and the order and collect service is first class. I can thoroughly recommend Decathlon goods and service.”

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Posted 10 years ago

“Super efficient service. What else can one ask!”

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Posted 10 years ago

“Helpful &friendly and very welcoming”

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Posted 10 years ago

“2 pairs of shorts received (as ordered), completely different sizes (NOT as ordered!)”

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Posted 10 years ago

“Quick delivery, incredible price as well as good gear. No complaints here.”

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Posted 10 years ago

“I would love to be able to review the product (table tennis table) I bought from Decathlon on 28/6, but regrettably I have yet to receive it over 2 months later. I note that I have already paid for it as well, unlike Amazon who only charge upon despatch. Terrible service, terrible company, will not be using you again.”

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Posted 10 years ago

“Very easy to use website. Prompt delivery of goods which were as expected.”

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Posted 10 years ago

“I ordered kites online and chose to get them delivered to my local store. They arrived on time and everything was fine. I will definitely buy something again. Thank a lot”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews