Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product - very easy to use”

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Posted 10 years ago

“Excellent product arrived quickly.”

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Posted 10 years ago

“Really easy ordering process and collection from store was so quick!”

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Posted 10 years ago

“Generally very good, high spend needed for free delivery though. Use collect in store for free, but that means a big queue in Belfast”

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Posted 10 years ago

“Good products, delivered on time.”

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Posted 10 years ago

“Fast and efficient order process, easy collection from helpful staff at the store. Good quality product. Your website is terribly slow on a mobile device.”

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Posted 10 years ago

“It was good value for money”

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Posted 10 years ago

“First stop for all sports and outdoor gear.”

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Posted 10 years ago

“Bought a fishing rod . Shimano .carbon. it broke aper 10 casts . Never again to buy something like this from this shop . Sorry”

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Posted 10 years ago

“I have been very impressed with my Decathalon purchases. They wash and wear well and are of outstanding value. Sizing gets a little confusing at times, but returns are quick and painless. I wouldn't hesitate to fully recommend them, in fact I do so usually.”

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Posted 10 years ago

“Great products at great prices”

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Posted 10 years ago

“Bought 5 tee shirts for my up & coming holiday, 2 at full price & 3 at about 1/2price, bargain! nice products, nice material. Delivered in 2 days.”

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Posted 10 years ago

“Excellent products. Great range. Poor customer service.”

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Posted 10 years ago

“great products (recommended by a friend) fast and efficient delivery and goods well packaged”

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Posted 10 years ago

“Not the easiest of retail websites to navigate but the service is good.”

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Posted 10 years ago

“recently ordered a jacket online, when it arrived it was far too small for the size it was supposed to be, we traveled over to decathlon at Notts to take the jacket back, the service was very quick no questions asked, I asked if the postage was refunded and was told no, only the money charged for the jacket. That was disappointing as other big brand shops refund the postage because you took the item back to the store. I will not make the same mistake next time.”

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Posted 10 years ago

“As always, excellent quality product at an unbelievable price. Quick delivery. I bought Trafford sunglasses which are polarised and are extremely comfortable.”

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Posted 10 years ago

“Very helpful staff, put themselves out.”

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Posted 10 years ago

“Great product and great price.”

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Posted 10 years ago

“Good and not so good. Lots of great offers and great deals online. They are just not as good as other online stores. My first shop was good but items took weeks to arrive when you would expect just days from order. When the goods did turned up it was all as expected. However my second attempt to order from them was worse. 3 weeks after the order was taken and paid online I had an email to say some items we no longer available. Well after 3 weeks i'm not surprised but why so long - no explanation? Just odd emails saying we are working on your order... So given the chance to order alternative items was a waste of time. The items were on offer so nothing else was near the same price or suitable. took the credit for the items no longer in stock. However it was then still 2 more weeks before delivery. What arrived was good and as ordered but it's a poor service as far as delivery timescales and changes to orders go. One of the worst online shop sites compared to sites like M&M for example.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews