Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery, store even phoned me to say my delivery was ready for collection.”

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Posted 11 years ago

“Good service but haven't tested the product yet as I bought a tent. I'll let you know in August!”

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Posted 11 years ago

“excellent service comfortable to wear does the job”

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Posted 11 years ago

“I love the all the products, fair price. the site navigation could be better, with page back arrow, so that you can easily return to previous page quickly, without going through all the product, but may be done on purpose for commercial reason, when hesitating between items it is annoying. with regards to clothes/swim wear the sizing is so wrong ? how come? delivery and refund facilities very good.”

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Posted 11 years ago

“Very smooth transaction, thank you”

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Posted 11 years ago

“Bought this archery set for my grandson of 10. He loves it and though it is hard to pull back, practicing has made him better. He loves it and is pretty good. It's a shame they only give you two arrows. All in all very good choice. Am sure it will be used lots.”

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Posted 11 years ago

“Great products and great service. Only issue I find, hence the 4 stars instead of 5, is how expensive it is still for delivery. Had it been for free in the UK, I would probably be buying a lot more but sometimes the delivery price is higher than the things we want to buy.”

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Posted 11 years ago

“Great prices, good quality. Very pleasant staff and taking an item back to the store for a refund from an online shop was hassle free.”

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Posted 11 years ago

“I was amazed at the speed my order arrived, order on Friday afternoon delivered before lunch the next day. Running tights purchased are comfortable, don't ride up or down and have washed well. Will be using Decathlon again when I need some winter running gear.”

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Posted 11 years ago

“Did the shopping online and I got the merchandise fast and accurate”

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Posted 11 years ago

“The sun protection top had a hole in it. Obviously hadn't been checked before sending out as it was quite obvious.”

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Posted 11 years ago

“Always great products in low prices and always great service. I go there to buy hiking equipment, clothes and footwear. I honestly can't see better place for this kind of shopping.”

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Posted 11 years ago

“ordered online to pick up in store. When traffic got in way, phoned up to cancel, took ten minutes for stockport to answer. They were unable to cancel, but said it would cancel it self and I would recieve money in my account 4 working days later. It's now 7 days later. Not good enough, never had this problem with the spanish decathlon only seems to be GB store.”

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Posted 11 years ago

Dear David, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the service received in store and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for click and collect order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Excellent service as usual”

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Posted 11 years ago

“Always have found the products I've ordered to be of good quality and value. I'm very impressed with the variety of products and the level of stock they seem to have.”

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Posted 11 years ago

“Great products at great prices”

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Posted 11 years ago

“Quick and effiecient”

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Posted 11 years ago

“Pros Good products at reasonable prices. Quick delivery. Huge range of products. Cons Too many 'follow-up' emails (despite my opting-out of receiving them).”

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Posted 11 years ago

“excellent product at excellent price”

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Posted 11 years ago

“Excellent value and quick delivery”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews