Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really straightforward, delivery was quick, product was as expected. Very good!”

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Posted 10 years ago

“Efficient, quick service. I'm happy!”

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Posted 10 years ago

“Quick reliable service, good quality merchandise, in fashion.”

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Posted 10 years ago

“Good store, very helpful staff. Could be improved by having more basic exercise equipment, different types of skipping ropes. Also as there is a boxing club near you, making your range of boxing martial arts equipment larger.”

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Posted 10 years ago

“First bike I purchased arrived with a scratch along the frame and the gears stopped working on my second ride. The bike exchange took longer than a week and I had to ring up at least 3 times to find out where my bike is in the process of the exchange. However, decathlon provided me with a good quality bike and value for money, despite the condition the bike arrived in.”

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Posted 10 years ago

“I recently bought my first road bike. I visited the store about 3 times and found the staff very knowledgeable and helpful, so would happily recommend Decathalon. Also, I found the prices at Decathalon very competitive.”

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Posted 10 years ago

“Good quality running clothing for kids, delivered as promised.”

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Posted 10 years ago

“My daughter loves this leotard. She says it's really comfortable and I thought the price was very reasonable. Would recommend.”

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Posted 10 years ago

“Great customer service, the product is super and very good value. I will buy again.”

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Posted 10 years ago

“The product and service i received from Decathlon was absolutely superb and faultless.”

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Posted 10 years ago

“I was told someone was coming to my home to collect my byke. After,I packed it into the bike box and spend the whole day waiting for the collection, nobody turned up.”

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Posted 10 years ago

Dear Nami, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with Parcel Force collection and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to Parcel Force calling via their website: http://www.parcelforce.com/ We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“It was very easy to order online and free delivery picking up near by! The tent is brilliant. Easy to pitch and repack, apart from spacious and comfortable! Happy with it all, thank you!!”

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Posted 10 years ago

“Great value friendly service quick delivery. Will defo be back to Decathlon in the future x”

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Posted 10 years ago

“The new 2 sec tents are good (and possibly even better however the clips rather confuse the opening process.”

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Posted 10 years ago

“Delivery was AWFUL. I think it was DHL. They came and left a note with an online login/instruction which I used (saying leave with neighbour) and then they promptly ignored - coming back and leaving another note saying they'd visited again - again I went online again instructing them to leave with neighbour - they came back AGAIN and left a note and so I rang their "Customer Services" (0845 my mobile my money) who told me that their policy is not to leave with neighbours (DPD etc don't have a problem with this and people sign for it and they leaves notes through doors) so instead DHL instructed me to "leave a note on my front door asking them to leave it with a neighbour - and SIGN that note" ...!!! So i am supposed to pin my SIGNATURE to my front door!! HILARIOUS. I won't be ordering anything from Decathlon again (until I know they've changed courier),”

Helpful Report

Posted 10 years ago

Dear Simon, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to DHL calling the 08442480844 or via their website: http://www.dhl.co.uk/en/express/tracking.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Don't like that returns have to be taken to a store, I now have a wetsuit that is no use & I cant return”

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Posted 10 years ago

“Excellent service! Quick & Correct!”

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Posted 10 years ago

“I love the store, and how the departments are split by sports, but it just doesn't match up to its potential. The advertised prices are often wrong, the staff are friendly enough but aren't overly helpful. For example, I tried to sign up to the rewards card and was told to do it online - only to realise afterwards that I missed out on 250 points by not doing it in the store. My biggest issue is that there is very little stock replenishment, in summer I cannot find any lightweight running leggings, only winter ones. I spend quite a bit of money in the store and would like to see more variation in stock and sizes which would encourage me to spend more and recommend it to others”

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Posted 10 years ago

“excellent, very fast delivery”

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Posted 10 years ago

“Love the products but the delivery time is a bit long.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews