Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a storage system for loose weights on Sunday the 29th June in store. I was told it would arrive in store two days later from the warehouse and I would receive an email when it arrived. I hadn't heard anything so the following Sunday the 5th July I rang the store in sheffield. I was told it still hadn't artived. Today as I write this on Wednesday the 8th August I still don't have my purchase and have had no contact from decathlon. Very poor customer service”

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Posted 11 years ago

“Never actually visited a Decathlon store in the UK before, but visited one in Spain and was impressed with the quality and price, so ordered some clothes on line. The quality and price were still excellent.”

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Posted 11 years ago

“Goods arrived promptly we were very pleased”

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Posted 11 years ago

“Hi - products and prices reasonable and delivery good. Under normal circumstances would have rated you Very Good. However, website was a complete nightmare. I was using my Apple mac laptop and whenever I wanted a product it took 2 minutes to load. Many of the products would then NOT go into my basket since I had to choose a size and colour option which never downloaded properly. Some took more than 10 minutes to download and some did not download at all. Hence there were many products I could not buy (or I had to buy elsewhere). My son was cycling in the London to Brighton rally so it was a real headache having to go elsewhere to purchase items at the last minute due to your poor website. Regards Samir Shah”

Helpful Report

Posted 11 years ago

“Decathlon sells quite reasonably priced items, but doesn't always have what you want in stock. Click & collect is a good option to ensure your item is in stock, but staff are slow to serve you, so be prepared to wait 15 minutes to be served.”

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Posted 11 years ago

“Very disappointed with the customer service and will not be using them again or recommending them”

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Posted 11 years ago

Dear Rebecca, Thank you for the time you spent for giving us your feedback. We are really sorry to hear you are not satisfied with our services and we appreciate your review as we are trying to improve every day to make sport more accessible to everyone. You may contact our Customer Loyalty team with more information and we will be happy to help you. http://www.decathlon.co.uk/en/contactHome We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a nice day!

Posted 11 years ago

“Quick and effiecient”

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Posted 11 years ago

“Absolutely fantastic service! will be using you guy's again! thank you”

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Posted 11 years ago

“Really straightforward, delivery was quick, product was as expected. Very good!”

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Posted 11 years ago

“Efficient, quick service. I'm happy!”

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Posted 11 years ago

“Quick reliable service, good quality merchandise, in fashion.”

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Posted 11 years ago

“Good store, very helpful staff. Could be improved by having more basic exercise equipment, different types of skipping ropes. Also as there is a boxing club near you, making your range of boxing martial arts equipment larger.”

Helpful Report

Posted 11 years ago

“First bike I purchased arrived with a scratch along the frame and the gears stopped working on my second ride. The bike exchange took longer than a week and I had to ring up at least 3 times to find out where my bike is in the process of the exchange. However, decathlon provided me with a good quality bike and value for money, despite the condition the bike arrived in.”

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Posted 11 years ago

“I recently bought my first road bike. I visited the store about 3 times and found the staff very knowledgeable and helpful, so would happily recommend Decathalon. Also, I found the prices at Decathalon very competitive.”

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Posted 11 years ago

“Good quality running clothing for kids, delivered as promised.”

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Posted 11 years ago

“My daughter loves this leotard. She says it's really comfortable and I thought the price was very reasonable. Would recommend.”

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Posted 11 years ago

“Great customer service, the product is super and very good value. I will buy again.”

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Posted 11 years ago

“The product and service i received from Decathlon was absolutely superb and faultless.”

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Posted 11 years ago

“I was told someone was coming to my home to collect my byke. After,I packed it into the bike box and spend the whole day waiting for the collection, nobody turned up.”

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Posted 11 years ago

Dear Nami, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with Parcel Force collection and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to confirm you can forward your complaint directly to Parcel Force calling via their website: http://www.parcelforce.com/ We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“It was very easy to order online and free delivery picking up near by! The tent is brilliant. Easy to pitch and repack, apart from spacious and comfortable! Happy with it all, thank you!!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews