Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful staff, good products at great prices and will definitely be coming back for bigger orders for the two football teams I run.”

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Posted 10 years ago

“Good value for money products. Products have been of a good quality and durable. Faultless mail order service. Only use Decathlon now for mail order spares and clothing.”

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Posted 10 years ago

“The price is affordable and the product still looks like new. I love the vibrant coliur of the product too!”

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Posted 10 years ago

“I've purchased the cycling and horse kit and it's really good. Would be 5 star if they delivered to the Isle of Man.”

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Posted 10 years ago

“Good service with good prices what's not to like”

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Posted 10 years ago

“I was disappointed that my camping light emits red and not white light, as I don't remember reading that in the product description. Otherwise happy with my purchase and speed of delivery.”

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Posted 10 years ago

“Always very good value for money. Items are not always available in store and stock-control could be improved. Best to order "collect in store" if you know what you want.”

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Posted 10 years ago

“Great value for money on a superb range of products. Excellent quality and fantastic very speedy delivery.”

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Posted 10 years ago

“Great store & service !”

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Posted 10 years ago

“I've order various times from Decathlon and have always had a great service. The goods always arrived on time and were always correct. The sailing clothing for adults and children is excellent, we buy a lot as our kids keep on growing! Definitely will keep on shopping in Decathlon, both online & instore.”

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Posted 10 years ago

“Very fast delivery.”

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Posted 10 years ago

“I was so happy with my product, the price, the way your website was and also with the postage. Thank you so much and I will buy from you again.”

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Posted 10 years ago

“Decathlon are a great company. Fantastic value, high quality sports wear. Everything I have bought form Decathlon has lasted. Thank you for your brilliant service”

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Posted 10 years ago

“I have only praise for Decathlon - everything I have bought (camping equipment, football boots, swimwear and rucksacks) has been really good quality and very good value. The staff are always very helpful and friendly. My children especially like the fact that you can try everything out - can take a while to get them out of the shop!”

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Posted 10 years ago

“The sizing was unusual. I normally take medium UK but it seems Decathlon sizes run small as i had to have a Large and that only just fitted 34inch waist”

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Posted 10 years ago

“Tempted to give a poor rating as I returned two items a while ago, one to be exchanged for a different size and one for a refund. The communication and length of time this process is taking is disappointing.”

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Posted 10 years ago

“Great service, great products, delivered quickly. Thanks D.”

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Posted 10 years ago

“Amazing price, great fit, fast delivery, don't know what more you can ask, really.”

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Posted 10 years ago

“No fuss or hassle. Good job.”

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Posted 10 years ago

“Speedy delivery. Very pleased with the easy to use returns policy as we needed to exchange the item for the next size up. Thank you!”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews