Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery, emails tracking your delivery so you don't have to check yourself, good quality items at very attractive prices.”

Helpful Report

Posted 10 years ago

“Service is always excellent both in store and online , fantastic selection of goods would highly recommend . Keep up the good work”

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Posted 10 years ago

“Delivery as promised, but still waiting for exchange of item placed with first order. No acknowledgement either for this,otherwise service ok”

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Posted 10 years ago

“It was my first order online recommended by my neighbour.I was very pleased with very speedy delivery,items arrived in great packaging.No regrets!! Definitely will order again.”

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Posted 10 years ago

“Happy to buy again from. Great products, great quality and great service.”

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Posted 10 years ago

“Very impressed with the very fast service, value for money and ease of use of the web site.”

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Posted 10 years ago

“Overall the service was good, I ordered items on line and they were delivered quickly, all items were present and in good condition. 5 stars service I ordered two pairs of shorts both in the same style, but different colours, so it was disappointing that despite the labels all identifying them as being the same size, that one pair had a waste size 1.5" bigger than the other, which meant I had to return them which cost me time and money to do so, plus then I had to start looking elsewhere for another pair of shorts. Decathlon have missed a trick here because great customer service would of meant, that when they read the reason for return on the ticket, they should of selected a suitable replacement, then rung me to explain they had some the right size , then dispatched accordingly, 2 Star service”

Helpful Report

Posted 10 years ago

“Items well worth the money but unfortunately I ordered a few items and waited over 2 weeks as gloves were out of stock so this held up the other 3 items that were in stock I would have waited even longer if I never canceled the gloves to speed up the order poor customer service should have posted the other items and sent the gloves at a later date.”

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Posted 10 years ago

“The website was easy to use. I picked up my order in store and the staff were very friendly and knowledgeable”

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Posted 10 years ago

“Very wide selection of outdoor/sporty garments/ equipment at unbeatable prices. It strikes a perfect balance between choice, quality and price. I am still wearing outdoor kit bought 5 yeats ago .. The only bad point is that there isn't one one in my town.”

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Posted 10 years ago

“great shop with some good quality gear with fantastic discounts. good online ordering and store collection. just be aware that the shoe size conversion does not always marry up with UK sizes”

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Posted 10 years ago

“The store offers a great range of products that are fantastic value. The staff are knowledgeable and helpful. The online offer is also very convenient and clear.”

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Posted 10 years ago

“Great service and prices. Products as good as big brands, although check the sizing....... I'm an XL but need a XXL, not a problem as returns are easy. Recommended”

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Posted 10 years ago

“We were very pleased with the service provided,the quick delivery and the quality if the products we had ordered. We would recommend this site to anyone.”

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Posted 10 years ago

“I placed and order and received the goods I ordered really quickly and at very good price. I would definitely think of shopping with Decathlon again.”

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Posted 10 years ago

“Ordered a beach shelter, price including postage was still cheaper than anywhere else without postage and @ £10 cheaper even than ebay! The shelter was delivered really quickly and was exactly what I wanted, would not hesitate to recommend Decathlon.”

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Posted 10 years ago

“Top quality products at rock bottom prices”

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Posted 10 years ago

“Helpful staff, good products at great prices and will definitely be coming back for bigger orders for the two football teams I run.”

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Posted 10 years ago

“Good value for money products. Products have been of a good quality and durable. Faultless mail order service. Only use Decathlon now for mail order spares and clothing.”

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Posted 10 years ago

“The price is affordable and the product still looks like new. I love the vibrant coliur of the product too!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews