Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The kit I bought works very well and is really good value for money.”

Helpful Report

Posted 11 years ago

“Forgot to bring me items, when I emailed them about this they never got back to me”

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Posted 11 years ago

Dear Sacha, We apologise that you have not been responded, after checking your account we can see that we may have missed this email, a free order for the item you've not received has been placed and you will receive an email to confirm this. Please accept our apologies for any inconveniences caused.

Posted 11 years ago

“always great quick service and products as discribbed”

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Posted 11 years ago

“The member of staff at the Thurrock Branch, Ski Dept (Charlotte) was VERY helpful”

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Posted 11 years ago

“Very easy to use good service”

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Posted 11 years ago

“Very helpful and patient in store.”

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Posted 11 years ago

“The Wed'ze Simple Warm Ski Base Layers trousers & tops were recommended to me, to wear on my daily power walks this winter. I found the website very easy to use, the prices are extremely good, & the quality is excellent. The products were delivered very quickly, & my daughter-in-law was so impressed with them that I ordered some for her, as well as some for a friend who lives in a very cold house! They are so warm & cosy as soon as you put them on & are very comfortable to wear. I would thoroughly recommend them.”

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Posted 11 years ago

“Viva mohama, wakamole ye ye”

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Posted 11 years ago

“Very good, quick, and very reasonably priced items”

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Posted 11 years ago

“Good product good delivery service, poor instructions, excellent helpline”

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Posted 11 years ago

“Products of great quality and quickly dispatched, will certainly be giving my custom to decathlon again”

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Posted 11 years ago

“I was in the market for a hydration backpack and came across Decathlon online.The pack I chose is of excellent quality and a price that is second to none.I would recommend shopping with Dectathlon to anybody of an outdoor sportsperson/activities as they wont be dissapointed.Big thumbs up.”

Helpful Report

Posted 11 years ago

“Very bad shopping experience. Website not user-friendly at all, makes you lose a lot of time each time you add something to your basket. Once the order was placed I did not hear back from them and thought everything was ok. 2 days after expected delivery date I had to call 37 times to be able to speak to someone who announced me that my order was not being processed because an item was missing! I had to cancel the item because it would take 4 days to come from.... France! Just across the Channel! And I could not replace the item or it would again delay the delivery. After almost 10 days and a run home to sign the DHL parcel, I finally received my order... Very very poor service. Would definitely avoid shopping with them in the future.”

Helpful Report

Posted 11 years ago

Dear Oanese, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions via contact form in our website or calling us on 03454507936. Have a lovely day!

Posted 11 years ago

“good..if it was a little wider”

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Posted 11 years ago

“Good products at a great price with excellent delivery service.”

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Posted 11 years ago

“Good retailers exceptional work shop for all my cycling needs. Thanks you”

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Posted 11 years ago

“I bought a waterproof coat for my son. I am very happy with it. The size was perfect and the price on sale was unbeatable for a good quality. Bought in January so far still in a good state and yellow color means I never lose him in the playground as I pick up my two other sons!!! Parcel arrived in due course. Quick easy and good quality perchase. Will use again.”

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Posted 11 years ago

“Good value for money. Staff are excellent.”

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Posted 11 years ago

“Decathlon make some great hiking gear.Their Merino Wool base layers are exceptional value.They lag behind in Softshells and Mid layers where the range is limited and the cut and sizing is for very tall and slim men. They need to produce more gear sized for the regular fit man!”

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Posted 11 years ago

“The helmet was the wrong size.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews