Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful service. Excellent selection of products.”

Helpful Report

Posted 11 years ago

“It took more than 12 days for Decathlon to inform me that one of the item in my order was out of stock. I am not happy with the service (very long dispatch) and delivery charge far too high in regard of the parcel I received. I paid £5 for a small and light parcel! Otherwise good quality items.”

Helpful Report

Posted 11 years ago

Hello Cyril! Thank you for having taken your time to leave us your comment. We are sorry to hear that you have had a bad experience when buying online. We are working to improve on our communication with customers so we really hope you won't have the same problem in the future. We do apologies for all the inconvenience caused. Have a nice day!

Posted 11 years ago

“Could I say how very impressed I am at the level of customer support. I had issues with an 8 month old B'twin Triban 3, having had conversations with support team and in store they were more than happy to assist. The outcome is I got the bike part exchanged and paid extra for new Alur 700. So happy, would recommend anyone to use Decathlon/B'twin. Despite there being a problem with my old bike, the overall quality of B'twin (as most people should know by now) is phenomenal. Again i can't emphasize how good the customer support / products are. Try them out for yourself and see what the hype is about..... you wont regret”

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Posted 11 years ago

“Goods of a great quality, excellent customers service, order received quickly. Thank you :)”

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Posted 11 years ago

“Products arrived on time, were well packaged and complete.”

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Posted 11 years ago

“I like the quality of the products - it's value for money and I also loke being given two options regarding the delivery companies used which includes Royal Mail. The only thing is the a little too much time that it takes for the items to be dispatched-although once dispatched the recorded delivery is fast.”

Helpful Report

Posted 11 years ago

“The products were of standard quality for their price, not too bad. I really like the jersey jacket, and I wear it quite often. Only thing is the colours are slightly "blueish" and clearly a bit cheaper. Perfect for training kit. Shipping was great, etc.”

Helpful Report

Posted 11 years ago

Dear Jessica, Thank you for your nice feedback. We are glad to know that you are satisfied with our products and we hope to see you soon at Decathlon for another positive experience. Please feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Decathlon is great, except for the changing rooms in Sheffield which are terrible.”

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Posted 11 years ago

“Bought 3 mountain bikes and a lot of accessories from Decathlon. Superb service and communication. I would definitely recommend Decathlon without any hesitation.”

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Posted 11 years ago

“Excellent store friendly staff. Great to order online to and quick drlivery”

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Posted 11 years ago

“i bought 2 jackets from decathlon,and they are a great fit,and very well made.i will be buying all my outdoor gear from them in the future.”

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Posted 11 years ago

“Good accurate description of the item I bought and prompt delivery. Reasonable prices too.”

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Posted 11 years ago

“I have used the website to order various things and have never been disappointed with any of my purchases. All have been very reasonably priced and have been delivered prompt and without damage. I would definitely recomend .”

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Posted 11 years ago

“On line shopping was easy at Decathlon and no problems were encountered.”

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Posted 11 years ago

“Good service. Good product.”

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Posted 11 years ago

“Quality is great for the price. My only criticism is on their confusing sizing (some items are marked up as "EU" size, some aren't specified) - this means that sometimes a Medium is actually a UK Large etc.”

Helpful Report

Posted 11 years ago

“Once you find out what your size according to Decathlon is, it becomes easier. They offer a very good value for money products. The shipping is fast and precise, return policy could be improved so that we don't have to pay if the product is too big/small.”

Helpful Report

Posted 11 years ago

“Decathlon always has everything we need. We are so many sports and decathlon always has what we need for all. We adventurer with our 1 year inc. sports as kayaking, skiing, climbing, mountaineering and decathlon has kitted out our son perfectly for all adventures. Great place to buy for little kids. Great value. Just a little pricey for postage. A company that size you'd expect to do free delivery. But overall a great shop.”

Helpful Report

Posted 11 years ago

“I ordered some cycling shoes to be delivered to my local store. Which is exactly what happened unfortunately these ones we not required. I was not refunded so I just sent an email asking for this matter to be looked into, couldn't believe that I was sent an email from a very helpful customer services agent who called the local store and found that the store had not sent the shoes back to the warehouse. Within an hour I had an email to confirm that a refund had been applied. The matter was resolved I am extremely pleased with the outcome. A refreshing change that the company is so efficient and fast with there results.”

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Posted 11 years ago

“Honestly better then Expected, and I was expecting exactly what is said in description. it's good when you receive even more then you have expected.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews