Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very stylish, warm, Nice flattering tailoring. Washes well Love it!”

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Posted 11 years ago

“I was very happy with the purchase process - very smooth and fast”

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Posted 11 years ago

“Website was a bit "sticky" but got there in the end, quick delivery and a great item”

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Posted 11 years ago

“I find DECATHLON to offer the best value for money. Quality of products, as well as the customer service is top notch. At every opportunity, I ensure people are aware of the bargain prices and high-quality that DECATHLON can offer, both in-store and on-line.”

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Posted 11 years ago

“Excellent service”

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Posted 11 years ago

“Good value for money, quick delivery and returns very easy. Will recommend to family and friends.”

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Posted 11 years ago

“Having purchased 2 Triboard Easybreath unite I was pleasantly surprised by the prompt service I received from Decathlon”

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Posted 11 years ago

“Hi, I ordered a size S/M and you delivered M/L which was way too big. Fortunately, I checked the parcel before I left the store. I live about 12 miles from the store. Had to return wrong order as store did not have size to swap. However, I very helpful customer service advisor had one delivered to my home. It arrived the next day. So in the end it worked out. But would be hesitant to use the service again.”

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Posted 11 years ago

Dear Jacqueline, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you have experienced problems and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Excellent value, easy to order. Great communication. Collected from store”

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Posted 11 years ago

“Excellent products, excellent prices.”

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Posted 11 years ago

“Prompt delivery, arrived as stated and informed at each stage.”

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Posted 11 years ago

“Fast online service delivered as said very good service”

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Posted 11 years ago

“excellent tent. Already used as base for club at an orienteering event. Light to carry , quick to put up and get down”

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Posted 11 years ago

“I returned both items that I bought. Staff in the Broad Street pop up store were very friendly and helpful, however I was slightly confused/frustrated to hear that a refund would take up to three week. Seems a very long time.”

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Posted 11 years ago

Dear Kirsty, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our services and we really appreciate your review as we are trying to improve every day to make sport more accessible to everyone. Regarding your return, unfortunately at the moment this is the normal procedure, we apologize if you have experienced a delay. We hope to see you soon for a better experience at Decathlon! Please feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Went to decathlon wednesbury on a Saturday in early February to get my son kitted out for school ski trip. Tried on salopettes but didn't have his size. Female shop assistant (apologise didn't get her name) checked online for the item, confirmed they were in stock and provided me with the product code. I got everything else in store then sat in my car, ordered the salopettes online. They arrived Monday morning Now you can't get better service than that. Thank you will be using decathlon again”

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Posted 11 years ago

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Posted 11 years ago

“Excellent scooter. No regrets!”

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Posted 11 years ago

“Good range of products, best to visit store to try before you buy and what for sale items of your choice bargain!”

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Posted 11 years ago

“Very good price, quality and delivery.”

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Posted 11 years ago

“Happy”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews