Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item I wanted was out of stock initially. I had requested an email when it came back in - this did not happen, I just happened to go back onto the website and found it was in stock again. However, the company redeemed itself by keeping in touch re the delivery as I needed it by a set date.”

Helpful Report

Posted 11 years ago

Dear Margorie, Thank you for the time you spent for giving us your feedback. We are glad to know that you are satisfied with the services that our team provided to you and we hope to see you soon at Decathlon for another positive experience. Please apologize for the inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Online service really easy to use, collection was problem free and I use able to exchange one item for one which was cheaper instore. Service in shop very helpful”

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Posted 11 years ago

“Good service”

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Posted 11 years ago

“Great trousers and good fit”

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Posted 11 years ago

“Although I was happy with the products I eventually got I found the sizing guide to be confusing. I understand the need to cater for the various international sizes but the guide should allow you to convert your size to the purchase size which currently does not seem to be the case. This caused me to order the wrong size and then take time out to visit a store in order to exchange the items. I also found that the reply to my feedback emails was misunderstood as they just kept repeating the same answer.”

Helpful Report

Posted 11 years ago

Dear Jodi, Thank you for your nice feedback. We are glad to know that you are satisfied with our products in term of prices and quality and we hope to see you soon at Decathlon for another positive experience. We are aware that our website and size guide is not perfect at the moment and we are trying to improve it, this is why my colleague forwarded the issue to the competent person. Please apologize for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Awesome stuff and service! Will be back for more :)”

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Posted 11 years ago

“Great products great service totally recommend”

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Posted 11 years ago

“Used mail order service very good. Products good. The presentation of the store at wednesbury was very very poor. Scruffy, stock on floor and presentations nonexistant for tents canoes etc.”

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Posted 11 years ago

“Very good value for money, and usually a bargain to be had”

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Posted 11 years ago

“Great amount of different sports goods, and although they are great quality and amazing value the main problem is the state of the store been using Belfast since it opened and can say in last 12 months it's gone downhill rapidly. Stock on wrong shelves, incorrectly labelled with price and staff who don't seem to bothered Other main issue is the self service tills that don't work properly and ends up taking three times longer than if person was manning it.”

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Posted 11 years ago

“Ordered some ski gloves online which arrived very quickly, and were [perfect for the job. I am very pleased. Good service, and an easy to use online system with a good selection of items.”

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Posted 11 years ago

“Ordered 2 snorkels. Decathlon waited 2 weeks to tell me one was out of stock so what did I want to do? Asked to cancel and then the in stock one turned up 2 days after my holiday. Really bad, wouldn't order online again from Decathalon, their online stock levels are inaccurate and create problems.”

Helpful Report

Posted 11 years ago

Hello Zahina! We are really sorry to hear about your bad experience. We are aware about the time that our website needs to get updated and we are working on it to improve. We do apologies for all the inconvenience caused. Have a great day!

Posted 11 years ago

“Communication abysmal, give a despatch date and then fail to stick to it. Only give an update when you chase them. Used the UPS collection service but Decathlon didn't tell me it had been dispatched so parcel was waiting at shop for 3 days. Parcel covered in food on arrival. Stick control and levels poor, 2 items from order out of stock even though stock on website. If you want to shop there save the hassle and drive to a store.”

Helpful Report

Posted 11 years ago

Dear Karrie, Thank you for giving us your feedback. We are sorry to hear that you have experienced delays with your order. We are making every effort to resolve these problems and we are using now a different delivery company. Despite the attention paid to updating the stock levels displayed on the website, the availability of products, sent by the supplier, may, on occasion, differ from that when the order is placed. We would like to apologise for any inconvenience caused and we hope you will be able to give Decathlon a second chance. Thank you for your patience. Have a lovely evening!

Posted 11 years ago

“Good range, very good information and very good quality products”

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Posted 11 years ago

“I had to wait for more than 2 weeks for my order. No one replied for my emails. Terrible experience”

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Posted 11 years ago

Dear Grzegorz, Thank you for your feedback. We are sorry to hear that you have experienced problems with your order. Regarding our communications, I would like to confirm you that you have received three automatic emails regarding the status of your order and two emails from our Customer Loyalty team answering your questions. We will be happy to check if your email address is correct in our system, do not hesitate to contact us by phone or via contact form. Thank you for your patience. Have a lovely evening!

Posted 11 years ago

“Good choice of products at competitive prices”

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Posted 11 years ago

“good service”

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Posted 11 years ago

“Ordered a pair of deck shoes via the internet. These were to replace an identical pair that I had bought 3 yrs previously which were great. Order was for identical size but the fit was half a size too big. Disappointed that the delivery time was a bit slow. Returned and will buy in store. like product and v happy with old pair”

Helpful Report

Posted 11 years ago

Dear Mr Cavanagh, Thank you for contacting us we apologise for the inconveniences faced placing your online order, we can see after dispatch the order was delayed with DHL. We hope that you are pleased with your purchase from store and hope that you will one day give decathlon.co.uk a chance again.

Posted 11 years ago

“the website is very clear but sometime the webpage of the store is sometime no comleted...?? CH DUCLOs”

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Posted 11 years ago

“Cheap, good quality and timely.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews