Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was as described and I am very happy with it. It arrived ahead of the suggested arrival date which is always a bonus.”

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Posted 10 years ago

“Received the parcel quickly and the packaging was strong”

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Posted 10 years ago

“love the products and the prices. have had quite quick delivery. clothing and shoes tend to measure up small, so tend to get a size up (but now have some shoes much too big for my son, purchased on line, as over estimated difference) store too far away to pop in and try things on.”

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Posted 10 years ago

“Generally reasonable prices and prompt delivery”

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Posted 10 years ago

“The scooter is brilliant. A really nice piece of design and engineering. Full marks!”

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Posted 10 years ago

“Every sport catered for. Fast delivery service”

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Posted 10 years ago

“Whenever I need any sport equipment and I think of something clever, possibly good quality and at some smart price. I usually find all of these better than expected. Always great service. Highly recommend.”

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Posted 10 years ago

“great service. I will oder online again. Thank you!”

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Posted 10 years ago

“I found Decathlon stock items which some of the other online store don't. Good selection at sensible prices.”

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Posted 10 years ago

“Excellent service throughout, will use this company in the future *****”

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Posted 10 years ago

“Good service & delivery as stated.”

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Posted 10 years ago

“i asked for information about the product before i bought it (bindings). i was not passed to someone who knew what they were talking about but instead i was given a diffrent number to call. then when they could not help told to call another number and then a third number only to find the only person in the company that can give advise on snowboard bindings is of for the day. the last person i spoke to seemed less than confident about his advise and kept asking someone over his shoulder to clarify what he was saying. i found out what i needed to know by calling a competitor.”

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Posted 10 years ago

Hello Steve! We are really sorry to hear about your experience. We would like to thank you for having taken your time to send us your feedback as it help us to improve. We understand that every sport adviser should be able to be an expert in their department. We do apologies for all the inconvenience caused. Have a great day!!

Posted 10 years ago

“The kit I bought works very well and is really good value for money.”

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Posted 10 years ago

“Forgot to bring me items, when I emailed them about this they never got back to me”

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Posted 10 years ago

Dear Sacha, We apologise that you have not been responded, after checking your account we can see that we may have missed this email, a free order for the item you've not received has been placed and you will receive an email to confirm this. Please accept our apologies for any inconveniences caused.

Posted 10 years ago

“always great quick service and products as discribbed”

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Posted 10 years ago

“The member of staff at the Thurrock Branch, Ski Dept (Charlotte) was VERY helpful”

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Posted 10 years ago

“Very easy to use good service”

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Posted 10 years ago

“Very helpful and patient in store.”

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Posted 10 years ago

“The Wed'ze Simple Warm Ski Base Layers trousers & tops were recommended to me, to wear on my daily power walks this winter. I found the website very easy to use, the prices are extremely good, & the quality is excellent. The products were delivered very quickly, & my daughter-in-law was so impressed with them that I ordered some for her, as well as some for a friend who lives in a very cold house! They are so warm & cosy as soon as you put them on & are very comfortable to wear. I would thoroughly recommend them.”

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Posted 10 years ago

“Viva mohama, wakamole ye ye”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews