Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Decathlon provides me with all the goods and products needed in order to be successful in what ever spot I do. The quality of products are also really good value!”

Helpful Report

Posted 11 years ago

“No charges for store deliveries, took a little time for it to be ready for collection but I had bought a few things together in the same order. Items in good condition and as described. Friendly staff when I went to pick it up. I'd definitely use this service again.”

Helpful Report

Posted 11 years ago

“Worst case scenario: ordered online to pick-up from store, got confirmation that it's ready for collection, money was paid. When I want to collect it a week later, the product was not there. No one informed me about this, no one knew why. Shop assistant tried to be helpful and said she will get it from other branch. She did not call me back as agreed, next time I came product was still not there, I was promised again. At my third visit I finally got the product (a head torch) but it looked like the box was opened before and the product was just thrown in. Was it a display item in the end? Not sure. Took it anyway, did not want to have more hussle and needed the torch. It turned out 2 batteries were misssing, no manual inside. I left it because I could not be bothered anymore. During the process helpline was not available and online information only said all way through that product is delivered and ready for collecting, which it obviously wasn't. Shop assistants seem to be friendly, but I had no confidence that they felt able to sort out the problem. Aweful experience all way through. Never again.”

Helpful Report

Posted 11 years ago

Hello Roy! We are really sorry to hear about your bad experience. We would like to thank you for having taken your time and give us your feedback as it help us to improve. We really hope you won't have the same experience again and hope to see you soon again in Decathlon. Have a great day!

Posted 11 years ago

“I have used the on line service on two occasions to shop in the sales. I have found the experience very convenient and efficient.”

Helpful Report

Posted 11 years ago

“The delivery of the goods took a very long time and there was no update on status”

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Posted 11 years ago

Dear Shannon, Thank you for the time you spent for giving us your feedback. We are sorry to hear that you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please apologize for any inconvenience caused and feel free to contact us for any questions via contact form in our website or calling us on 03454507936. Have a lovely day!

Posted 11 years ago

“The quality of most products has been very good however returns are expensive so I have tended to keep items that do not fit rather than have the expense of returning items.”

Helpful Report

Posted 11 years ago

“good service, good products right price only fly in the ointment is the size guides which are confusing should be UK sizes only”

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Posted 11 years ago

“Ordered online to pick up instore and waited patiently for my email for collection . No email confirming to pick up from store but the ticks on my online account where saying it was instore . I went to my local store where they looked it up and said they hadnt recieved the order but my account was saying they had .they then had to refund my card which took weeks to be replaced and I had to buy instore .Definatley will not buy online again it was a waste of my time !! .”

Helpful Report

Posted 11 years ago

“The product was as described and I am very happy with it. It arrived ahead of the suggested arrival date which is always a bonus.”

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Posted 11 years ago

“Received the parcel quickly and the packaging was strong”

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Posted 11 years ago

“love the products and the prices. have had quite quick delivery. clothing and shoes tend to measure up small, so tend to get a size up (but now have some shoes much too big for my son, purchased on line, as over estimated difference) store too far away to pop in and try things on.”

Helpful Report

Posted 11 years ago

“Generally reasonable prices and prompt delivery”

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Posted 11 years ago

“The scooter is brilliant. A really nice piece of design and engineering. Full marks!”

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Posted 11 years ago

“Every sport catered for. Fast delivery service”

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Posted 11 years ago

“Whenever I need any sport equipment and I think of something clever, possibly good quality and at some smart price. I usually find all of these better than expected. Always great service. Highly recommend.”

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Posted 11 years ago

“great service. I will oder online again. Thank you!”

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Posted 11 years ago

“I found Decathlon stock items which some of the other online store don't. Good selection at sensible prices.”

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Posted 11 years ago

“Excellent service throughout, will use this company in the future *****”

Helpful Report

Posted 11 years ago

“Good service & delivery as stated.”

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Posted 11 years ago

“i asked for information about the product before i bought it (bindings). i was not passed to someone who knew what they were talking about but instead i was given a diffrent number to call. then when they could not help told to call another number and then a third number only to find the only person in the company that can give advise on snowboard bindings is of for the day. the last person i spoke to seemed less than confident about his advise and kept asking someone over his shoulder to clarify what he was saying. i found out what i needed to know by calling a competitor.”

Helpful Report

Posted 11 years ago

Hello Steve! We are really sorry to hear about your experience. We would like to thank you for having taken your time to send us your feedback as it help us to improve. We understand that every sport adviser should be able to be an expert in their department. We do apologies for all the inconvenience caused. Have a great day!!

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews