Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ease of ordering and arrived when stated. Thank you”

Helpful Report

Posted 11 years ago

Dear Mary, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 11 years ago

“Great clothing; great prices and delivered swiftly as ever - love Decathlon for cheap but perfectly adequate clothing for riding, climbing and snowboarding. I don't understand why you would need to buy from anywhere else and pay more. Love a bargain!”

Helpful Report

Posted 11 years ago

“great service great product will use again very happy with comms thanks Marcus fraserwing 07980454797”

Helpful Report

Posted 11 years ago

“Huge selection of high quality products at very good prices. I only wished I'd gone there first when I was buying everything I needed to go Norway in the winter months. Would definatly go there or order on line when I need any outdoor or sports gear and have recommended Decathlon to friends and family.”

Helpful Report

Posted 11 years ago

“Good fast service, shame you closed your store in the east end of Glasgow”

Helpful Report

Posted 11 years ago

“Good variety of products, good prices. Sometime I think the decathlon own brand items is the same as known brands at other shop so I am more likely to go elsewhere.”

Helpful Report

Posted 11 years ago

“we were really pleased with the service we received. thankyou”

Helpful Report

Posted 11 years ago

“Great customer service in store.”

Helpful Report

Posted 11 years ago

“All said and done, very happy with purchases and service. Products were each high quality, we especially love the Solognac hunting gear and the Quechua merino tops. Delivery did take ages and the day before delivery date we suspected it wouldn't turn up on time, had a few issues there but Decathlon awarded us a valuable voucher to make up for these.”

Helpful Report

Posted 11 years ago

“Fantastic product and excellent quality of goods. I enjoy visiting the stores in France and get all my cycling equipment from Decathlon”

Helpful Report

Posted 11 years ago

“The stock availability in store and on the website was really poor. In store the clothes were all in a mess and mixed together and mostly only XL sizes left. I was delayed at the till for quite a while as the girl was having many problems with the computer system not working properly.”

Helpful Report

Posted 11 years ago

“My on-line order was available to collect with the minimum of fuss from the Reading store. A good way to do business!”

Helpful Report

Posted 11 years ago

“Very friendly, efficient, helpful and professional”

Helpful Report

Posted 11 years ago

“Good quality products. Very pleased.”

Helpful Report

Posted 11 years ago

“Decathlon must have many stores nationwide. This is the only drawback! At least you could make online shopping delivery free for all purchases!!”

Helpful Report

Posted 11 years ago

“The Warrington shop is ok BUT not very well stocked.. the Bolton and Canary Wharf stores are well better stocked, sadly, coz I love Decathlon. Staff are nice tho, reckon the managements a joke.. as they're always looking around.”

Helpful Report

Posted 11 years ago

Helpful Report

Posted 11 years ago

“Item as described. Very prompt delivery and hassle free purchase. Item was better than expected.”

Helpful Report

Posted 11 years ago

“Excellent product received in plenty of time. Only problem was at the ups collection site the store owner almost didn't give me the parcel because decathlon hadn't printed my address on the label.”

Helpful Report

Posted 11 years ago

“Good service - can recommend Decathlon”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews