Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products , returned a product and got smaller size quickly and service was great”

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Posted 10 years ago

“The service was very good and although I had to change the item due to sizing it was dealt with very promptly”

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Posted 10 years ago

“Well good products and available, technical products of great quality. Service at least in Surrey quays is excellent. Online as well. I am a client for the last 15years never been disappointed. Only one thing triathlon should have more ant+ products and develop a GPS watch to compete with Suunto ambit and Garmin products. Alex Pereira”

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Posted 10 years ago

“The service, advice and help we had from the ski boot fitter (Vadiz???) was first class. His patience and professionalism are a credit to him and to your company. This was our first experience of Decathlon and will bring us back time and again.”

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Posted 10 years ago

“My order arrived on time and I have been pleased with my scooter since then. Thank you for very good service!”

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Posted 10 years ago

“Fantastic customer service by phone and prompt replacement of faulty product.”

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Posted 10 years ago

“No bathrooms is always a huge problem staff unsure of account and I get muliple emails and texts , after I have picked up items , that I havent , please bathroms it is a simple thing I saw kid pissing in canoe”

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Posted 10 years ago

“Great and useful! Wish they were water proof!”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“The 3 head collars I ordered for our Shetland ponies were of the best quality for the price that I have seen anywhere on line or not. I will certainly be using Decathlon again, as well as good quality the delivery was excellent to the Outer Hebrides. It was a pleasure to business with you.”

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Posted 10 years ago

“Love it..”

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Posted 10 years ago

“Good stores , good products at good prices , and the website and delivery is also very good please keep it up”

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Posted 10 years ago

“Really great service at a good price!”

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Posted 10 years ago

“Some sizes are a little bit smaller than the UK equivalent but generally the quality of the goods is of a higher standard than other sports stores. Also the prices are very competitive. All in all it's a good place to shop.”

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Posted 10 years ago

“Polite and friendly service.”

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Posted 10 years ago

“Product is solid and very well built: used it for a few weeks now with full satisfaction. Delivery fast and on time. No mounting instructions included, although very easy to figure out how to assemble. Overall, fully satisfied.”

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Posted 10 years ago

“Great service ! Great price ! I will be using this site again.”

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Posted 10 years ago

“I have used decathlon now 3 times and I will certainly not hesitate to use them again. Their customer service support is great and returns with them is so very simple. My exchange was delivered next day which was amazing and arrived just in time for my holiday. I will continue to use decathlon now as you have a very happy customer! Thanks again for your great service.”

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Posted 10 years ago

“Ordered via website for delivery to pickup store, goods arrived before the estimated time and received text and e-mail to confirm goods ready to collect. Easy process to pickup the goods so would use website again.”

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Posted 10 years ago

“The bag I bought was perfect. Nice small size but still big enough to put everything in. Very impressed. The men's swim shorts were good quality but a little shorter then expected.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews