Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellant customer service everytime as usual. Well done!”

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Posted 10 years ago

“I am very pleased with my purchase, it was just what I wanted, and was delivered very quickly. I would reconmend your firm to anybody. Marie”

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Posted 10 years ago

“Decathlon is the best shop with sport clothes and equipment I have ever discovered. Great service and products. There are no cons whatsoever.”

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Posted 10 years ago

“It's my favourite sport shop. Wherever I am. Uk or Poland :)”

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Posted 10 years ago

“Really Easy to return items that didn't fit, good service and fast delivery. Need more stores around the UK so I can buy more often!”

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Posted 10 years ago

“I wasn't sure about sizing and your returns policy so I phoned your help desk. They were very helpful and the items ordered were exactly what we needed. Thank you.”

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Posted 10 years ago

“Easy to use website and very quick delivery. Thank you”

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Posted 10 years ago

“Good quality. Good value.”

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Posted 10 years ago

“Excellent value for money. Wide rnge of sports wear covering almost all sports. Lovely welcoming staff, but would do with hving more staff on the grounds.”

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Posted 10 years ago

“enjoyed shopping at decathlon great custoner service as I had to change a jacket..many thanks x”

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Posted 10 years ago

“We recently bought an exercise bike. It came direct to our home. Everything was brilliant.”

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Posted 10 years ago

“Bought a pair of boots on line late at night and was surprised to find that they were delivered within 48hrs. Excellent service and the boots were perfect !”

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Posted 10 years ago

“I was looking for some wet weather gear for my son. I came across this site in a search and was really pleased to find exactly what I was looking for. Excellent prices and a good range. It was delivered promptly and well packaged and all items in the order were of excellent quality. Very happy, Would recommend and would definitely shop again.”

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Posted 10 years ago

“Delivered on time. Reasonable price. No problems.”

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Posted 10 years ago

“Excellent service”

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Posted 10 years ago

“Very happy with my order. Came quickly, great price, great fit and great quality.”

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Posted 10 years ago

“excellent buy,excellent service”

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Posted 10 years ago

“Fantastic service, super quick despatch and delivery”

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Posted 10 years ago

“I had an email to say my items were ready for me at the store and it took very little time for the person to find them. As you have paid already you can just grab your stuff and go!”

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Posted 10 years ago

“Good value products with plenty of options in the range”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews