Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“website seems to freeze a lot on me, but I have bought a lot from decathlon in store and online. Postage is quick and always received the correct items. I would still buy in shops when I possibly can to keep people in jobs :)”

Helpful Report

Posted 10 years ago

“Very quick and efficient. Product ordered and delivered within 2 days. Excellent value for this product too.”

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Posted 10 years ago

“Excellent value and shipping, really happy with my new ski backpack. The pictures on the website are very helpful, much better than other sites do, great to see how to place the skis onto the pack thank you!”

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Posted 10 years ago

“I ordered a few items, all of which, I was very pleased with. However, a couple of items were too small, and I sent them back. I was impressed that I was kept informed when they were received and also when the exchanged items were sent back out to me. Overall a very good service indeed with quality products.”

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Posted 10 years ago

“Easy to buy and quick delivery.”

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Posted 10 years ago

“although excellent products i found that Medium size is a bit on the small side.this applies to both garments i received recently.”

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Posted 10 years ago

“great fast service reccomended”

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Posted 10 years ago

“Bought a brand new T540 and it is superb! I have also a T3 in Portugal where I came from and it wasn't never disappointing products to me! Thank you very much”

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Posted 10 years ago

“Excellent service and value for money”

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Posted 10 years ago

“Delivered to store in 1 working day. Excellent quality garment”

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Posted 10 years ago

“Great service, came on time very happy with products”

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Posted 10 years ago

“1) Ordered item for delivery to house (in stock on web page) - few days later informed out of stock, no more coming in, transaction cancelled. 2) Few weeks later, ordered item for collection from Wednesbury store (in stock on web page) - informed by phone after I had to chase up store that only 1 in stock which had been reserved by someone else, transaction cancelled (even though web page still stated in stock at store) 3) Few more weeks later, ordered item for delivery to store - hooray it arrived and finally able to collect.”

Helpful Report

Posted 10 years ago

Thank you for taking the time to review your service with Decathlon. We apologise for the inconveniences caused by your previous orders, we are aware our website is not perfect and are making efforts to improve out logistics so that our customer will not purchase items only for them to go out of stock. We are glad you received your order in the end and once again apologise for the previous purchases. Have a wonderful weekend.

Posted 10 years ago

“Excellent value, wide range of goods keep it up!”

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Posted 10 years ago

“Love the products , returned a product and got smaller size quickly and service was great”

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Posted 10 years ago

“The service was very good and although I had to change the item due to sizing it was dealt with very promptly”

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Posted 10 years ago

“Well good products and available, technical products of great quality. Service at least in Surrey quays is excellent. Online as well. I am a client for the last 15years never been disappointed. Only one thing triathlon should have more ant+ products and develop a GPS watch to compete with Suunto ambit and Garmin products. Alex Pereira”

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Posted 10 years ago

“The service, advice and help we had from the ski boot fitter (Vadiz???) was first class. His patience and professionalism are a credit to him and to your company. This was our first experience of Decathlon and will bring us back time and again.”

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Posted 10 years ago

“My order arrived on time and I have been pleased with my scooter since then. Thank you for very good service!”

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Posted 10 years ago

“Fantastic customer service by phone and prompt replacement of faulty product.”

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Posted 10 years ago

“No bathrooms is always a huge problem staff unsure of account and I get muliple emails and texts , after I have picked up items , that I havent , please bathroms it is a simple thing I saw kid pissing in canoe”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews