Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Great products! Easy to use app”

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Posted 10 years ago

“fantastic company, great products and fast delivery”

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Posted 10 years ago

“Shop service excellent. The thing I am disappointed in, is that with the multi-gym there was no instructions or dvd to show you how to use it properly. Would have been nice if there was some kind of programme to follow.”

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Posted 10 years ago

“Good service, quick free delivery and good value panel rackets”

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Posted 10 years ago

“After an initial disappointment due to poor information from the main website I can only say that Decathlon came good and despatched my order promptly. The goods received were up to the usual good value for money standard that I have come to expect from Decathlon. Just such a pity that Decathlon don't have a store closer to where I live and one that actually holds reasonable stocks of items in store associated with country sports.”

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Posted 10 years ago

“Very good quality for kids trainers. They last longer than other more expensive brands at half the price. Next day delivery to rural Herefordshire was an added bonus.”

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Posted 10 years ago

“i was first attracted by the price of the cycles so went in to see. i was very impressed on spec of bikes and staff were very knowledgable and helpful. great value , great service and good quality.”

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Posted 10 years ago

“Excellent product and excellent service.”

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Posted 10 years ago

“Decathlon in my opinion provide an excellent service with quality goods true to their word and great communication with an equally excellent range of products. I wouldn't hesitate to recommend Decathlon for all your outdoor requirements.”

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Posted 10 years ago

“Good delivery speed and communication. However these days, it's unreasonable to have paid returns. In addition to this, the confusing and non standard (and inconsistent size guides) make it very easy to order the wrong size - in which case you will be returning items at your own cost simply because the information wasn't very clear. I've done this twice now! I am unsure if I will shop from here again mainly due to the inconstancy sizes (or availability of accurate size guides) and the returns policy.”

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Posted 10 years ago

“all goods received quickly, returns & replacements dealt with efficiently. It would help if the sizing of garments are a bit more obvious as I had to send back some t shirts as they were massive. I do like decathlon as it is so affordable.”

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Posted 10 years ago

“While not the best cut the shorts are good quality, great value and arrived very quickly.”

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Posted 10 years ago

“Bought some navy Tribord trousers from Decathlon and was both pleased with the service, quality of product and the price. Will probably use again.”

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Posted 10 years ago

“I ordered swim noodles and they arrived fine but there was no option to order the colour of your choice. When I emailed customer service to ask if this was possible as I had wanted I was told "The Swimming Float Noodles do not have an option to select a colour as in our warehouse they are picked at random and the colour picked would depend on the availability, unfortunately we can not influence which is picked.". This should be something in the future to add to your website. If I had gone into your store I would have been able to pick the colour of my choice.”

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Posted 10 years ago

“Product was as described, quality commensurate with amount paid. Delivery could be improved though, expensive and slow. Look at Wiggle, they know how to do it!”

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Posted 10 years ago

“Love it - great shop! Particularly like the click 'n' collect at ASDA in Watford. Really handy.”

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Posted 10 years ago

“I've waited 4 weeks now for a pair of golf shoes to be dispatched. The last pair i ordered took 2 days and everytime I speak to someone in the shop they say - oh they are just being dispatched. Any chance after 4 week they might realise there is a problem and they are unlikely to be dispatched?”

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Posted 10 years ago

“Goods delivered ahead of time, are of good quality and comfort”

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Posted 10 years ago

“Excellent product range. Great quality at superb prices. Staff in store extremely helpful and customer focused. I am really impressed by Decathlon!”

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Posted 10 years ago

“Great product (Triban 500SE road bike) very efficient click and collect service, tremendous vfm”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews