Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm really impressed with Decathlon and will certainly be making more purchases in the future. The item I ordered arrived so quickly. I had to exchange it for a slightly larger size and received the replacement within a couple of days as well as a refund for my original purchase. Customer Services were very helpful. Decathlon is a very competent company.”

Helpful Report

Posted 10 years ago

“Called Edinburgh to check a stock item. Whoever was on the other end of the phone could not understand a word of English - 2 minute call turned into 10 minutes of pure pain and frustration. Sort that out. Also, if you are going to ask for feedback, don't wait until 3/4 weeks after the event - what are you going to do with my feedback then?”

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Posted 10 years ago

“very easy web site to use, clear and simple ordering process, good communication, would recommend”

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Posted 10 years ago

“I ordered a equestrian body protector for my daughter which was reasonably price. Ordered arrived in a few days.”

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Posted 10 years ago

“Collected order placed , no waiting so pleased”

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Posted 10 years ago

“The service was good and what I ordered was good quality for the reasonable price. Would buy from decathlon again.”

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Posted 10 years ago

“I love shopping with Decathlon, love the products and the competitive prices. I'll certainly keep coming back for more.”

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Posted 10 years ago

“I love shopping with Decathlon, love the products and the competitive prices. I'll certainly keep coming back for me.”

Helpful Report

Posted 10 years ago

“Fantastic service from Decathlon - ordered in the afternoon, arrived the very next day. Cannot fault this company. I ordered a gymnastic leotard and shorts and I am very pleased with the items - decent quality and really affordable. My daughter loves them.”

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Posted 10 years ago

“Very quick delivery. Excellent quality for the price”

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Posted 10 years ago

“Ordering, delivery information and collection all very good, staff at collection point were efficient, polite and helpful. The only problem was that later that week I received a string of emails informing me that my goods were "ready to collect", culminating in the final email saying that my order would be cancelled and monies refunded as I had not collected my items. Possible loopholes in your systems could result goods collected and not being paid for. might be worth a check.”

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Posted 10 years ago

“After a few hitches, all was resolved and the staff were helpful. Thankyou”

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Posted 10 years ago

“When we get the cold weather I am sure these tights will be fine.”

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Posted 10 years ago

“Easy to use website delivery very quick”

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Posted 10 years ago

“I ordered online and collected from the Decathlon within Asda in Watford. When I telephoned to check my item had arrived, the man knew what he was doing and when I collected, he was very helpful. All-round a good experience.”

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Posted 10 years ago

“awesome bags!!!”

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Posted 10 years ago

“Great prices and good pick up at store service.”

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Posted 10 years ago

“After careful consideration - Strathyre Outdoors selected Decathlon to supply some of our Outdoor Activity equipment. We were not disappointed. We received excellent customer Service especially from Jonathan Francois who went out of his way to personally assist us during our visit. We were impressed with the friendliness of staff, product quality, prices and choice available at the Edinburgh Store. We hope to purchase more in future.”

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Posted 10 years ago

“Awful customer service can't be bothered to answer the phone, ring for over one hour”

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Posted 10 years ago

“The kit came without the screws so I could not use it, I called the customer services who have been rude to me and did not resolve my problem. There were out of stock in the all UK so they have to order it in France. Fortunately for me I went to France and asked at the store which agreed to provide me with the missing pieces of my order.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews