Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I expect more from a store the size of Decathlon. Although I enjoy shopping there and enjoy the value for money, any time I have been there (Belfast Store) it always looks like it could do with a good tidy up! Sometimes it is hard to find what you are looking for because of this - stock always appears to be cluttered or in the wrong places. In fairness this applies mainly to clothing - areas with eqiupment seem to be ok. Then there's the website which never really seems to tell you the correct in-store stock levels. One more than one occasion I have made the 30 mile journey to collect something that according to the website is in plentyful supply only to find it isn't actually in stock. Come on guys, get it right - a good store being ruined by silly mistakes!”

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Posted 10 years ago

“I just love my scooter - it gets me to work!!”

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Posted 10 years ago

“Brilliant service - lovely rug fits true to size - thanks”

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Posted 10 years ago

“My first time using your online ordering system was a disaster firstly one of w items we ordered we received a message to say out of stock we ordered an alternative with a different ref to be told it was the same item but that the ref number was the same! This one item delayed our whole order also when I came to your store to collect the other items the item i couldnt get was on your shelfs .”

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Posted 10 years ago

“Brilliant service & great products! Keep up the good work”

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Posted 10 years ago

“Staff always helpful regardless of which branch I visit.”

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Posted 10 years ago

“Delivered very quickly had to exchange one item (ordered wrong size) this was done without any bother and by return delivery. Very happy.”

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Posted 10 years ago

“Easy enough to use. No dedicated point in store for click and collect however. Product very good value.”

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Posted 10 years ago

“Massive Choice of clothing and products for the outdoors and sports. Love the value for money and excellent delivery, which has appeared next day on all my orders and blown me away. This always seems a problem for other retailers delivering to me in the highlands of Scotland.”

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Posted 10 years ago

“You get an unhelpful person who had no more authority or common sense than a robot if you try to resolve an issue by e-mail/online. On the phone, it's a whole different thing: much more is possible, and they are friendly and helpful, but I can't see what that same service can't be offered online or by e-mail as well!”

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Posted 10 years ago

“Very happy with the product Which arrived right on time and in perfect condition”

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Posted 10 years ago

“Good quality and very quickly delivery :D”

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Posted 10 years ago

“Great products, good design, excellent value and no quibble money back guarantee. Whats not to love!”

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Posted 10 years ago

“Very good trousers, very comfortable!!!!!!”

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Posted 10 years ago

“Sadly, having moved to the Channel Islands, I find that Decathlon is unable to even accept an address over here. After complaining, individual staff very kindly arranged to mail my order on an individual basis but I don't expect this can be done routinely. What a shame as the wetsuit and fins they sent are excellent quality and value as usual.”

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Posted 10 years ago

“The ski bag arrived when we were told it would. Fits skis and is fine.”

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Posted 10 years ago

“excellent service order came quick. no problems will be back thanks Paul”

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Posted 10 years ago

“All products received to date have been as described on the website. Website easy to navigate and contains all necessary information. Placing orders, on the website is straight forward and deliveries have been on time and as specified. Would highly recommend”

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Posted 10 years ago

“The ruck sack is good. It sits above my hip which means it doesn't rub or knock that area.”

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Posted 10 years ago

“Great value running gear”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,538 reviews