Decathlon Reviews

"The peddle came loose and wouldn't tighten after 2 weeks. I contacted Decathlon and was told that it was not under warranty because I hadn't tightened the peddle. I was informed that the customer is liable for any part having to be fitted after delivery. This would include the handlebars, headset, crank arms and peddles which are not covered under warranty. I was told that I could take it to my nearest store, a 2 hour journey and pay for repair. I was also told that this was 'a common problem'. This is not on the website or made clear at the point of purchase. I only wanted a repair."

"On the 7 June I placed an online order for a 4-person tent, 2 double mattresses, a pump for the double mattress, 4 trekking mats and two children\u2019s sleeping bags. This cost over \u00a3350. I was told my order would be ready to collect instore in Edinburgh on 15 June. I called the Edinburgh store on 15 June and was told by a man that it hadn\u2019t arrived but I should call back the following day after 1pm as more deliveries were expected. I was also told at that time that each of those items were available on the shelves in the shop already and if the delivery hadn\u2019t arrived by 1pm the following day they would be able to source the items from the shop for me. Rather than calling the next day (16 June) I waited and called the store on 17 June. This time a woman at the store answered and told me the delivery had been postponed until 20 June. When I explained the previous call with her colleague, she told me there was nothing she could do and I should make a complaint to Decathlons head office in London. After I hung up someone cancelled that order. To be clear, I gave no one permission to do that at any point given I have a camping trip planned with my children. I was appalled at her lack of sympathy, her lack of flexibility and her refusal to try to resolve this using the solution her colleague had told me would be possible."

"Worst the products and totally bad customer service I purchased this backpack in April 2022 in Bergerc France, after two trip, all the plastic hardware have broken, I contacted Decathlon, they basically told me if I purchased in store, I have to go there to exchange, but I live in USA, I don't speak French, Decathlon customer service won't even care....Don't purchase anything from them, you will regret their attitude afterwards."

"Worst the products and totally bad customer service I purchased this backpack in April 2022 in Bergerc France, after two trip, all the plastic hardware have broken, I contacted Decathlon, they basically told me if I purchased in store, I have to go there to exchange, but I live in USA, I don't speak French, Decathlon customer service won't even care....Don't purchase anything from them, you will regret their attitude afterwards."

"Received item in a terrible state. Box ripped and taped back together, holes in the box also. Items inside were dirty and clearly already used. Some items were missing.\r\nTried to contact them, waited for 90 minutes before giving up."

"Bought a badminton racquet in Decathlon Auburn on Sunday and its strings broke at the first play on Monday within 5 mins. The staff said it is normal and no warranty, then let me go to the professional shop to fix it.\r\nI contacted Decathlon customer service, he let me restring it in Tempe Decathlon. I said it is a product issue, even though I restring it, it will break again quickly. Then he doesn't reply me any more."

"Order ID 1319626. My order is getting delayed from last 10 days. I am waiting for my order confirm date of delivery. #decathlon"