Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful when I contacted them with a querie. Product was good.”

Helpful Report

Posted 11 years ago

“Orde arrived in store very quickly. Quaility of wetsuit is great.”

Helpful Report

Posted 11 years ago

“value for money, good quality and quick delivery - why ask for more!”

Helpful Report

Posted 11 years ago

“Order was not delivered on date specified (ordered a week prior to travelling near store, and delivery was stated as being on the day I wanted). I received confirmation of actual delivery 3 days after was due and therefore was not able to collect. However, in contacting them to say I would not be able to pick up, they were helpful in arranging the return of the items and the credit to my card.”

Helpful Report

Posted 11 years ago

Dear Katherine, We are sorry that you experienced troubles with your last order. We are improving everyday our services so we hope that next time we will succeed to satisfy you ! Thank you for your feedback. Have a nice day !

Posted 11 years ago

“I have placed two orders and whilst the products and prices are great in both deliveries I received the wrong sizes on at least one or more items in each order. More care in picking and packing and I'd happily give you 5 stars. For now I have to wait until I am nearer a store so I know I'm getting the correct sizes”

Helpful Report

Posted 11 years ago

“Working with Decathlon was an absolute pleasure! The attention to detail and help that was offered was outstanding. Living in an "online" world these days, it is a pleasure to deal with true professionals - so well done you guys! The products were great - just what I needed and expected.”

Helpful Report

Posted 11 years ago

“Always very quick, often next day delivery. Goods of excellent quality and usually the cheapest price online. Highly recommended.”

Helpful Report

Posted 11 years ago

“Quick delivery, great service.”

Helpful Report

Posted 11 years ago

“Great quality coat, my son loves it!!”

Helpful Report

Posted 11 years ago

“Great products, fast service, will definitely use again.”

Helpful Report

Posted 11 years ago

“Really fast delivery, I didn't expect it so soon.”

Helpful Report

Posted 11 years ago

“Excellent value and covers almost every sport.”

Helpful Report

Posted 11 years ago

“Only used the service once but can't fault for prompt delivery of quality goods”

Helpful Report

Posted 11 years ago

“Excellent jacket, a little big but I may have read the sizing wrong. Quick delivery and easy site to navigate on. Will use again.”

Helpful Report

Posted 11 years ago

“I am a recent convert to Decathlon and have loved my experience. The quality of goods are extremely good and yet the prices are very reasonable. I have kitted out my kids for an upcoming ski trip and they are delighted.”

Helpful Report

Posted 11 years ago

“I ordered a tarp to be picked up at the Oxford Botley site. Once the email arrived telling me it was there, I dropped in on the way home and picked it up. All worked as expected.”

Helpful Report

Posted 11 years ago

“Very good service and products are always very good quality. Very fast delivery! Impressed.”

Helpful Report

Posted 11 years ago

“I really like Decathlon, their products are great value but still great quality and hard wearing. My children have had all their winter coats from here because they are stylish, great quality and great prices. I love the fact that you can order online but have it delivered to the store.”

Helpful Report

Posted 11 years ago

“Good quality and service. Slight issue with duplicated order due to debit card/ online problems.”

Helpful Report

Posted 11 years ago

“Really disappointed that the Glasgow Fort store closed. It was convenient and I am unlikely to visit the one at Braehead”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,533 reviews