Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great products, great prices, great service.”

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Posted 11 years ago

“Excellent choice at low prices. Staff are very knowledgeable and helpful.”

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Posted 11 years ago

“Enjoy the store and range of products. At times the Edinburgh store was a bit if a mess though and access to fitting rooms is really awful!”

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Posted 11 years ago

“Bought a BTWIN 520, the friendly store staff assembled and setup the bike for me. I've cycled about 200Km on it since purchase (about 6 weeks ago) and other than the seat height; not one component has needed even adjusting/changing.. everything has ran absolutely smoothly. Would definitely recommend both Decathalon, and specifically the Stockport store to friends. Thanks”

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Posted 11 years ago

“Children enjoying an excellent fit for purpose product at an acceptable privr”

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Posted 11 years ago

“My cycling jacket arrived within a couple of days of ordering. The description is very accurate. Incredibly light and easy to store away - just what I need!”

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Posted 11 years ago

“Goods 100%, quickly dispatched, very well packaged, thank you for excellent service.”

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Posted 11 years ago

“Good products, nice return policy, staff is very helpful and nice. +10”

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Posted 11 years ago

“very helpful when telephoned re amendment to an order”

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Posted 11 years ago

“Very quick delivery and good product. Very pleased, would use them again.”

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Posted 11 years ago

“Never even heard of Decathlon (not great on shopping personally) but discovered them on line and ordered some stuff. I was a bit confused with the sizing but very impressed on quality and price of the clothing we bought. Then discovered the store at Botley. Wow. Totally hooked.”

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Posted 11 years ago

“Well thought out product, is missing age guidance and bow draw weight. I thought it would be a good entry into archery for my 4 year old son, he's doing well with it, but the draw weight is too great for him to use it effectively.”

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Posted 11 years ago

“Excellent website, although I'd improve on explaining what the items are. For instance I bought some panties, but these were way too big. Also I bought some flip flip "uppers" but I thought these were "whole" flip flops. It costs too much many to sent back, so I didn't. Hence I'd buy again only if I am sure about the items, for instance I have used them/same size before. That is why I only put a *** review, not for the quality of the products, which would deserve more - if only you could buy them easily.”

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Posted 11 years ago

“Great price, items delivered in the expected timeframe”

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Posted 11 years ago

“delivered very quickly in good packaging, exactly what it said it was :)”

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Posted 11 years ago

“Great bike great delivery service, however the sales assistants attitude in store was really poor as soon as he realised it was the lower end of the market bike we was wanting he very quickly lost interest in helping us, very very poor sevice from him, to the point that we left the store and orderd on line, the product and delivery was great altho the box was slightly damaged, but the bike was not damaged in any way and very easy to put the final bits together.”

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Posted 11 years ago

“efficient and very convenient loved it and will order again soon”

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Posted 11 years ago

“Amazingly easy, colourful and very spacious. All our friends are very jealous!!”

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Posted 11 years ago

“These comments relate to your Edinburgh store. 1. Unable to telephone the store during opening hours. 2. When collecting my new bike staff went on dinner break leaving the bike unfinished. 3. After 1.5 hours waiting for the bike to be assembled the bike was found to be damaged. 4. At home the first time the bike was used it was found to have broken gears. 5. Unable to telephone the store to report this fault. An answering machine told me that the store was closed when it was open. 6. Called Customer services at head office who supplied a "Duty" phone number so I could contact the Edinburgh store. To summarise: Negatives 1. Unable to contact an open store. 2. Product damaged in transit and not tested before I took it home. 3. Product faulty 4. Some staff were very unhelpful. Positives 1. Customer services listened 2. Some staff were very helpful. 3. Refunded immediately. I do not intend to shop at Decalthon in the near future.”

Helpful Report

Posted 11 years ago

Dear Anne, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our service in store. Please contact your local store team directly as unfortunately our online team doesn’t have facility to enable us to aid you with your comment: http://www.decathlon.co.uk/decathlon-stores.html Using this link you can find the nearest Decathlon Store to you, find their contact (opening times, telephone number and address), you also have the option “@Contact my store” which will allow you to send an email straight to the store. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews