Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful bike. My son was very happy. Very fast delivery. Thank you”

Helpful Report

Posted 11 years ago

“I paid my items...and I'm still waiting for them...not on the shop...not at home...now sending me again to the shop...is the worst customer service EVER!!!I won't use the online shopping in decathlon ever again. Completely DISASTER!!!”

Helpful Report

Posted 11 years ago

Dear Olga, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the services received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your order, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Good helpful staff at the wednesbury (jct 9) branch, who provide good customer service. Wide range of products for indoor and outdoor sports. I highly recommend that you visit this store for your sporting needs.”

Helpful Report

Posted 11 years ago

“Very efficient process from order through to delivery and even including returns. Would like to see more items on line”

Helpful Report

Posted 11 years ago

“Bike was good, almost fully assembled and in a box several times its size. other items not as described. my pumps were an infants size 10 not an adults as they should have been, what thought bras were bra straps! and my other pumps nice but pigskin where synthetic material should have been :( did not return cos of cost/hassle”

Helpful Report

Posted 11 years ago

“Inshore checkout takes far to long usually only one person on, self service regularly not working products that you are very comparative with other stores”

Helpful Report

Posted 11 years ago

Dear Alan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 11 years ago

“Fantastic service, and a great cool bag ruck sack, which we used for Goodwood Festival of Speed - thank you!”

Helpful Report

Posted 11 years ago

“Archery set , good quality and arrived well packaged and on time.”

Helpful Report

Posted 11 years ago

“Website easy to sue and always had great service from the staff when shopping in store :)”

Helpful Report

Posted 11 years ago

“Always very efficient when I have ordered anything”

Helpful Report

Posted 11 years ago

“The process to order and collect the goods at the local store was straight forward and quick with no issues”

Helpful Report

Posted 11 years ago

“Very quick delivery, very happy with ordering process”

Helpful Report

Posted 11 years ago

“excellent service and shipping will definatlly use again”

Helpful Report

Posted 11 years ago

“Excellent customer service :-)”

Helpful Report

Posted 11 years ago

“Much of what Decathlon sells is quality kit at very reasonable prices. Mixed in are some bargain-you-really-can't-complain-at-this-price items and a few oh-that's-a-bit-steep products. I can always find something to buy on a visit!”

Helpful Report

Posted 11 years ago

“Highly recommend Decathlon for all your sporting needs - the gym clothing is great!”

Helpful Report

Posted 11 years ago

“I find your internet buying and store pick up facility very good. However there is no dedicated even marked pick up point in store (Guiltbrook Notts) and it is frustrating having to wait in a till payment que when you have arrived for just a pick up which should be a lot quicker.”

Helpful Report

Posted 11 years ago

“The products are great quality and value but the website is rubbish. It's not mobile friendly at all.Sometimes I don't shop with you because it's so awkward! Even writing this is difficult!”

Helpful Report

Posted 11 years ago

“Very Quick delivery. Good prices. Happy with product.”

Helpful Report

Posted 11 years ago

“Online order & collect at my local store was very easy & efficiently done. Picked up order about 36 hours after I placed it.”

Helpful Report

Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews