Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website easy to sue and always had great service from the staff when shopping in store :)”

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Posted 10 years ago

“Always very efficient when I have ordered anything”

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Posted 10 years ago

“The process to order and collect the goods at the local store was straight forward and quick with no issues”

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Posted 10 years ago

“Very quick delivery, very happy with ordering process”

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Posted 10 years ago

“excellent service and shipping will definatlly use again”

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Posted 10 years ago

“Excellent customer service :-)”

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Posted 10 years ago

“Much of what Decathlon sells is quality kit at very reasonable prices. Mixed in are some bargain-you-really-can't-complain-at-this-price items and a few oh-that's-a-bit-steep products. I can always find something to buy on a visit!”

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Posted 10 years ago

“Highly recommend Decathlon for all your sporting needs - the gym clothing is great!”

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Posted 10 years ago

“I find your internet buying and store pick up facility very good. However there is no dedicated even marked pick up point in store (Guiltbrook Notts) and it is frustrating having to wait in a till payment que when you have arrived for just a pick up which should be a lot quicker.”

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Posted 10 years ago

“The products are great quality and value but the website is rubbish. It's not mobile friendly at all.Sometimes I don't shop with you because it's so awkward! Even writing this is difficult!”

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Posted 10 years ago

“Very Quick delivery. Good prices. Happy with product.”

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Posted 10 years ago

“Online order & collect at my local store was very easy & efficiently done. Picked up order about 36 hours after I placed it.”

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Posted 10 years ago

“excellent useful design”

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Posted 10 years ago

“Great shop that has everything that you need. recently i bought a beach tent and it was great product”

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Posted 10 years ago

“The product i ordered was very good and of value, but the guide for how to measure for sizes and then what i received were correct as on the site but far too small for the size of my foot. I appreciate for it to work its got to be tight but it was even too tight to get half way on, i showed the site, dimensions to a physiotherapist who agreed that i had ordered correctly as directed to make sure and she couldnt get it on either, so in the end i told her to give it to anyone it would fit. To make it clear i have to point out that i had a stroke last yesar and thought it woulld be ideal, but i was wrong on this occasion, the product is good, but the sizing to me is what should be looked at especially if partially restricted as well by an illness.”

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Posted 10 years ago

“Great service, quick delivery and great products”

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Posted 10 years ago

“Always delivers in value, service and price.”

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Posted 10 years ago

“The staff are always helpful especially Matt in the cycle dept. I didn't select very good because you can probably get even better!”

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Posted 10 years ago

“Quick delivery. Trainers as described except the laces were a different colour as on site. Called and spoke to someone and I could have returned them but more trouble than it is worth. I will buy some more laces.”

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Posted 10 years ago

“Excellent & personalised service in the Thurrock Lakeside store - unfortunatley, I cannot remember the name of the young man who helped me choose trainers/running shoes- he listened to my request and helped me choose a great pair of shoes.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews