Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great products at great prices, I have bought 3 kids bikes, 1 folding bike, x2 tents, camping equipment, scooters, cycling apparal..........the list goes on - my fav sports retailer as they mix great design at unbeatable prices with slick online systems! keep up the good work!”

Helpful Report

Posted 10 years ago

“Excellent service. Brilliant customer services Prompt delivery”

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Posted 10 years ago

“Great stuff for a good price. Quick deliver.”

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Posted 10 years ago

“It is easy to order on line now, but even before then I always found the store staff very helpful and polite. Definitely use Decathlon again. 10*”

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Posted 10 years ago

“bought a bike. very helpuful guys!!!”

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Posted 10 years ago

“All good, item was available to collect very quickly, staff polite as always, really like this shop :)”

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Posted 10 years ago

“Good kit, good prices”

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Posted 10 years ago

“Great quality Quechua shoes sold by decathlon! Will order again. The only letting down thing is that you pay for the delivery in days when most shops offer free delivery. However when you don't have a shop nearby to buy this brand you don't have a choice.”

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Posted 10 years ago

“Great selection and friendly, helpful staff make a visit to Decathlon one of those 'kid in a sweet shop' experiences. I love it, but it's hard on my wallet!! :)”

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Posted 10 years ago

“Left it 2 months before returning some items. No trouble getting a full refund. Great service.”

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Posted 10 years ago

“Your customer toilets were absolutely disgusting! The smell awful and floor flooded. Your in store computer to order items to be collected in store on another day malfunctioned 5 times!!! And it seemed most of your staff did not know how to use it!!! Not sure I will ever come back!”

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Posted 10 years ago

“Love a day out at decathlon - always gets us excited for our next adventure!”

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Posted 10 years ago

“Product selection, payment , delivery and tracking were all clear. Delivery was very prompt. I would like to see a little more product information and comparative product information to help make the choice easier.”

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Posted 10 years ago

“Good products at reasonable price.”

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Posted 10 years ago

“Delivery fees expensive !”

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Posted 10 years ago

“Goods arrived earlier than expected and were in perfect condition”

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Posted 10 years ago

“I rang customer service regarding my points vouchers, the lady was most helpful and super efficient with dealing with my enquiry and emailed me back with all the relevant codes. I am always pleased with my purchases the delivery is always quick with notifications of the status of my order.”

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Posted 10 years ago

“Great service & excellent quality goods, always fit for purpose.”

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Posted 10 years ago

“THE SERVICE WAS ADEQUATE.”

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Posted 10 years ago

“Very speedy delivery service and an accurate product description. The Quechua Tarp is very versatile and well built, used it as a sun canopy for the front of our tent and it was invaluable. Stood up to wind and rain with no problems, I used two extra poles from another tent kit to make it more universal. ..”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews