Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, good value for money and good products”

Helpful Report

Posted 10 years ago

“Fabulous Quechua beach tent, two thirds the price of Amazon including delivery costs. A quality team sent in strong packaging with next day delivery. What more could you ask for? Fabulous service.”

Helpful Report

Posted 10 years ago

“The service from Decathlon was great and was also very impressed by the quality of the product I bought and the price paid.”

Helpful Report

Posted 10 years ago

“The staff in store certainly DO NOT go out of their way to provide good customer service. I find most of them less than helpful. The website, however, is good with the phone line staff being as helpful as possible. It is a shame that the web stock can't be sourced from stores when items are out of stock.”

Helpful Report

Posted 10 years ago

“Easy to order on line, prompt service and good delivery information given. Very easy to pick up from store. Product also excellent”

Helpful Report

Posted 10 years ago

“Generally good quality, stylish clothing/outdoor-wear at good price.”

Helpful Report

Posted 10 years ago

“Excellent bike cheap to buy and as good as bikes twice the price”

Helpful Report

Posted 10 years ago

“I ordered very quickly and ended up missing where it was being delivered too.. but I contacted your customer service who were very helpful in their advice. Thanks sally”

Helpful Report

Posted 10 years ago

“Prompt response - quality goods, fair price, Thank You”

Helpful Report

Posted 10 years ago

“Very pleased with my Iron Gym pull up bar, amazed at how quickly it arrived!”

Helpful Report

Posted 10 years ago

“Fantastic quality goods, which arrived really quickly. Most impressed. Well done Decathlon!”

Helpful Report

Posted 10 years ago

“Good service, good prices, good products”

Helpful Report

Posted 10 years ago

“Lots of great products at fantastic prices. Delivery is prompt”

Helpful Report

Posted 10 years ago

“Very Poor, Owned the bike for a week before the pedals started becoming loose, me and a friend tightentend the pedal, but it come's loose, apart from the rubbish pedals it has also got a puncture that was caused by a flimsy twig of a bush, went straigt through the nylon tyre and ripped the inner tube. Also this bike is used about once a week to communte on the roads so for a mountain bike this is ridoculus quality. Gary B. (sorry for bad spelling/grammar)”

Helpful Report

Posted 10 years ago

Dear gary, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with the products received and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. I would like to suggest to contact directly our Customer Loyalty team for your orders, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Item was very small fitting, but customer service sorted out an exchange quickly and were very helpful.”

Helpful Report

Posted 10 years ago

“fast and excellent”

Helpful Report

Posted 10 years ago

“Good quality at competitive prices with an incredible range!”

Helpful Report

Posted 10 years ago

“I always but my and my family's non casual clothing in the Decathlon because the quality is very good and the prices are low”

Helpful Report

Posted 10 years ago

“I can't praise the store or staff highly enough! Very helpful & courteous, even when I returned an item- I would highly recommend this company & their staff.”

Helpful Report

Posted 10 years ago

“Item was great value and arrived very quickly, thank you.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews