Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to navigate around website when shopping online. Good quality items and affordable prices. Quick home delivery. One criticism is around sizing on clothing, this is hard to judge from sizing type on website-would be useful to have other types of sizes displayed also.”

Helpful Report

Posted 11 years ago

“I ordered bike online.came to pick it up with reference number.as soon as they have heard my foreign accent they called another guy and I was asked another documents to proove I order that bike and it took very long. I felt very uncomfortable as a thief.”

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Posted 11 years ago

“great quality good sizing need more room in order to tighten straps. my straps are very loose because I cannot tighten them any more which means I have to sew them to the correct position.”

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Posted 11 years ago

“Very quick delivery. Nice shorts, good price.”

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Posted 11 years ago

“The SOLOGNAC clothing quality for the price is fantastic, stock is very low in store but the online ordering and local store collect works great.............unlike the staff, on several occasions and different staff I have left the store thinking how did these people pass an interview and how bad were the candidates that didn't get the job? 4 Stars for the Clothing but disappointment in the cashiers”

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Posted 11 years ago

“Product easily ordered and received in good time. Good quality product!”

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Posted 11 years ago

“Website is not the easiest to use but very good customer service. Product is off good quality”

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Posted 11 years ago

“Love these shorts very comfortable been wearing these cycling to and from work well pleased”

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Posted 11 years ago

“Very pleased with the service, item arrived very quickly and was as described. Customer Reviews on the site helped me decide on the tent I purchased and I am very happy with it.”

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Posted 11 years ago

“The kids sizes tend to be smaller than age indicated”

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Posted 11 years ago

“Prompt delivery. Really love the bike seems quite sturdy and robust! ?”

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Posted 11 years ago

“Though initially a mix-up was made with the click and collect at the store. The store on hearing of the problem, causing me to have to make a special round trip of 60 miles to the store, apologised and gave me a sizeable discount on the price of the table tennis table. Things can go wrong and the way a company reacts tells you a lot about them.”

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Posted 11 years ago

“Good product my grandaughter loves her riding hat”

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Posted 11 years ago

“I love Decathlon especially now that it is all under ONE roof. I visit Surrey Quays as I a more familiar with the area but the new one in Croydon has been well received by my friends who prefer to visit the Purley Way. Recently I have had cause the buy camping equipment and tennis kit for my boy of 6 years who has suddenly taken a interest and I found EVERYTHING I was looking for from mini rackets to balls to suit his age. The staff are always on hand to help without following you around and getting on your nerves. I also shop for my daughters swimming gear, mainly caps and towels, swimsuits are okay but not great for her. She is better suited to a racing Speedo. I love the tracksuit pants which come in the form of toga, running or just plain daily wearing trousers, and the winter / snow jackets, especially the microfibre ones. All colours and reasonably priced. I have had cause to buy bike riding gear and ballet in the past, gymnastics and horse riding, karate and squash - in short - easy shopping and massive range of everything. I have not been snow skiing but friends to ski every year shop here always for their gear so thats where I would head if I was looking for that. Lastly - the price is fantastic and quality excellent. A first stop for me not matter what I need. I will be back. Annette”

Helpful Report

Posted 11 years ago

“My friend is using the traditional tent which takes longer time to pitch but quicker to put it away. This one is easy to pitch, but around 10 -15 min to put it away including watching the videos.”

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Posted 11 years ago

“I've got this Fitbit Charge HR from Decathlon at a very good price -virtually the cheapest I could find at that point in time. It arrived quickly and as promised and I have no complaints whatsoever. (Bonus part of this review: The process to create the online account was also very straightforward and took me less than 2 minutes!).”

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Posted 11 years ago

“I quite please with Decathlon :)”

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Posted 11 years ago

“Order arrived promptly and was adequately packaged for a hard tool. I haven't used the tool yet, so can't comment on it yet.”

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Posted 11 years ago

“I loved Decathlon - having all the sports under one huge roof is great. I find the quality of the goods to be decent overall and in some cases (bikes, tents, rucksacks) to be very good and great value. Their returns policy is excellent, allowing returns after long periods without intrusive grilling about why. This makes it easy to buy with confidence.”

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Posted 11 years ago

“Ordered goods, order processed and despatched really quickly. Great service.”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews