Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect fit and well made, ideal lightweight jacket for my son and arrived quickly”

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Posted 10 years ago

“Very efficient trouble free service”

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Posted 10 years ago

“Fast delivery”

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Posted 10 years ago

“Why can't you open a store in Bristol, or at least the south west? Please write back, myself and many others often wonder this...”

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Posted 10 years ago

“Good Quality, modern design and quick delivery”

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Posted 10 years ago

“well done to the customer service team there was a bit of a mix up on both parts with my order I must have clicked on for the click and collect but wanted the free delivery and the other problem was down to a scanning error as the order could not be changed I was offered a refund very happy with that could not ask for any thing more so its a big thank you”

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Posted 10 years ago

“I HAVE NO THOUGHTS OTHER THAN THE SPEED AND EFFICIENCY WITH WHICH MY ORDER WAS DEALT WITH, YOU CAN'T ASK FOR MORE!”

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Posted 10 years ago

“Very good range of quality products at a very good price. In-store there's always staff waiting to help but without being "salesy". Can't complain at all.”

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Posted 10 years ago

“Easy to use ordering. Delivery swift and efficient. Thank you for a good service.”

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Posted 10 years ago

“Good product, good price. Really quick delivery”

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Posted 10 years ago

“Cheaper elsewhere”

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Posted 10 years ago

Dear Trevor, hank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Bought carp fishing boilies and was very pleased with the price,the postage costs and the delivery time.Product is fantastic,would definatly buy from here again.”

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Posted 10 years ago

“first time I have used them very impressed with quality and service”

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Posted 10 years ago

“We have shopped in person and on the internet and have always been satisfied with your service”

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Posted 10 years ago

“Great range of sports and outdoor goods. My wet suit and Tribord full face snorkelling mask were great and good value. The click and collect service was excellent and seemless”

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Posted 10 years ago

“Great service in store”

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Posted 10 years ago

“Very good service and delivery.”

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Posted 10 years ago

“Great value items, easy efficient online ordering”

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Posted 10 years ago

“The man that helped me pick my bike was very helpful, I am very pleased with my new bike Thank you”

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Posted 10 years ago

“I ordered a tent -the site was easy to negotiate and my order arrived promptly. Haven't taken it out yet but a camping weekend starts today so will know how it is then!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews