Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery and quality product!”

Helpful Report

Posted 10 years ago

“I have not had the chance to try the mask in real conditions. I bought the smaller size at the back end of last summer, but it was too late for my holiday. When evaluating the mask again I felt it to be too small, so I ordered the larger size. Still have not tried that on holiday. The masks seem a great concept & my reason for 4 stars was the washer where the snorkel meets the mask snapped (my fault) I tried to purchase a replacement, but was told that Decathlon don't do spares. Fortunately I bought a product in Primark which had 2 plastic elastic bands, these fitted perfectly. Had it not been for this I would only have given 3 stars. So come on Decathlon start selling spare parts & offer a service to your customers.”

Helpful Report

Posted 10 years ago

“Quality product, amazing price, friendly and courteous service on the phone, surprisingly quick delivery. I couldn't ask for anything more - I will be back!. Tank you Decathlon.”

Helpful Report

Posted 10 years ago

“Poor customer service wrong power supply supplied with equipment purchased contacted customer service who sent wrong one again Numerous calls made no one returned my call took over a week of me chain decathlon to get it finally resolved I will never purchase anything from decathlon again”

Helpful Report

Posted 10 years ago

Dear Ian, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please feel free to contact our Customer Loyalty team, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Very pleased with the service and the product. Thank you”

Helpful Report

Posted 10 years ago

“The down jacket I bought online was extremely small for a size 16. In fact it was only slightly too big for my daughter who is a perfect size 10! Probably won't buy on line again.”

Helpful Report

Posted 10 years ago

Dear Jan, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our products and service provided and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“We chose Decathlon as the web site stated that it could be delivered in time for our sons bithday. We therefore paid £40 for delivery. After 2 days we had not heard anything so had to chase this up to be told that someone had tried to contact us by phone and Email to arrange delivery and that the original delivery date was no longer avaialble. NO email had been sent to us and neither had we been called (no message was left). Therefore my view of this was it was quite simply a lie When you order an item the delivery date is a key factor that you take into consideration, and it should be made clear that this date will only held for 24 hrs When I complained they said that the delivery company was only in my area on a set date and therefore they could not deliver until then (the afternoon of my sons birthday). The synic in me would say that they never intended to delivery before that date from the start as it would cost them less. Result was that I had no option but to await the delivery of the table tennis table on that date and was put in the horrible position of not having a present for me and my husband to give to our son on his 13th birthday. In addition we had to take a days leave off to be there on that date (we were off on the date they said they could deliver). Decathlon did refund the £40, however i woud have rather have paid the money and got it when I wanted it!. I will not be ordering from them again as there are not reliable.”

Helpful Report

Posted 10 years ago

“The socks arrived in good time. Marked left and right which is handy. Comfortable and seem to be wearing well, I tend to forget that I have them on my feet, unlike some makes which, these days, and unlike their cheaper predecessors of twenty years ago, which I really rated, quickly form hard mini-balls on the inside soles and you end up feeling like you are walking on gravel. To quote Arnold 'S' if I may. "I'll be back".”

Helpful Report

Posted 10 years ago

“My son saw the bike he required which was ordered and delivered quickly. What more can you ask.”

Helpful Report

Posted 10 years ago

“Well pleased with the 3 items that I bought and will certainly use your outlet again, many thanks and also for the quick turnaround on delivery.”

Helpful Report

Posted 10 years ago

“I purchased running shoes but no-one seemed interested. When I purchased my previous shoes in Greaves Sports Glasgow they checked my running on video to make sure the shoes were suitable. No such interest at Decathlon. Disappointing.”

Helpful Report

Posted 10 years ago

“Goods displayed well. Staff very knowledgeable and abl e to help.”

Helpful Report

Posted 10 years ago

“So far no problems at all”

Helpful Report

Posted 10 years ago

“Excellent product and superb service. A member of staff even carried my camping shelter to my car because I was heavily pregnant!”

Helpful Report

Posted 10 years ago

“I bought 2 10 litre walking backpacks and they are ideal for a casual walk Delivered next day and really good value”

Helpful Report

Posted 10 years ago

“Prompt delivery and excellent value - what more can one ask for!”

Helpful Report

Posted 10 years ago

“Sent the wrong size, didn't have the shorts in time then for my holiday”

Helpful Report

Posted 10 years ago

Dear Laura, Thank you for the time you spent for giving us your feedback. We are sorry to hear you have experienced problems with the size of your product. I will send you by email all the instruction to send us back the item and ask for a refund or a replacement. We hope to see you soon for a better experience at Decathlon! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Great product, great prices and quick delivery. What more can you ask for?”

Helpful Report

Posted 10 years ago

“Good product and price fast delivery”

Helpful Report

Posted 10 years ago

“Service was ok at best, great bike though.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews