Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are excellent but postage costs negate the good value of the items.”

Helpful Report

Posted 10 years ago

“The customer service experience was the worst ever. Apart from the delivery service that just does not delivery stuff. I called to know where to find a Decathlon near the area I am living in, and surprise they told that there was none near E14 0SR.....You have one near Canary Wahrf. Then I ordered online a simple bagpack, and not getting it in the time frame you said, with no news till I contacted you...but contacting you it is not a quick-response experience. Three days to get an answer back from customer service just to say that you will delivery the bag in four days. Now I understand why Decathlon is not famous in UK, and even more with the bad press that you are getting from me. Evenmore when after all of this happended noone contacted me to know about the delivery, or my experience.”

Helpful Report

Posted 10 years ago

Dear Fernando, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our services and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please feel free to contact our Customer Loyalty team, we will be happy to help you: http://www.decathlon.co.uk/customer-loyalty.html or 03454507936. We hope you may give Decathlon a second chance for a better experience! Please apologise for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Good customer service, deliveries come quickly”

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Posted 10 years ago

“Excellent product, value for money and prompt delivery!”

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Posted 10 years ago

“all good thank You”

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Posted 10 years ago

“It's a prompt service, I usually receive the goods in a few days. There are more goods available online than in the store.”

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Posted 10 years ago

“Very quick delivery of item purchased. Unfortunately I had to send it back and get an alternative. Staff were very friendly and helpful on the phone. Very easy to return goods and the post was paid. Very impressed.”

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Posted 10 years ago

“bike very easy to set up, using mostly on cycle paths gears smooth and easy,well worth what i paid.”

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Posted 10 years ago

“Great fast efficient service”

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Posted 10 years ago

“Ordered adidas trainers which were shipped really quickly. Only minor point is they were not shipped in a box. However the trainers arrived in good condition.”

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Posted 10 years ago

“I have shopped at Decathlon quite a few times now and have always had great service from the staff. The products I bought have aleays been of great quality for such a great price. Its has become my "go to" shop for all sporting goods”

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Posted 10 years ago

“As always a fast and efficient service and quality products at a reasonable price.”

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Posted 10 years ago

“Great customer service and fantastic speed of delivery”

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Posted 10 years ago

“Ordered three tops, picked them up in the shop a few days later, tops were perfect, and so was the service....well done Decathlon”

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Posted 10 years ago

“I have bought a BTwin road bike and it is an awesome value for the price and great performances on the road. So light and easy-handle but tiny noisy when shift gears but does not create any problem. Well choice by Decathlon”

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Posted 10 years ago

“Great item can't wait to get in the sea with them thank you ,”

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Posted 10 years ago

“Had to return an item that was too small. Staff we're very helpful , no hassle return quickly dealt with. Bought larger size. Happy with purchase.”

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Posted 10 years ago

“Excellent service - arranged for items to be available in store as i needed to collect them earlier than arranged when ordered on line. Refunded my account immediatley.b”

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Posted 10 years ago

“Great range of sports and outdoor gear - top performance and great value”

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Posted 10 years ago

“Great value and good choice of products both in store and online”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews