Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,538 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“first time I have used them very impressed with quality and service”

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Posted 11 years ago

“We have shopped in person and on the internet and have always been satisfied with your service”

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Posted 11 years ago

“Great range of sports and outdoor goods. My wet suit and Tribord full face snorkelling mask were great and good value. The click and collect service was excellent and seemless”

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Posted 11 years ago

“Great service in store”

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Posted 11 years ago

“Very good service and delivery.”

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Posted 11 years ago

“Great value items, easy efficient online ordering”

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Posted 11 years ago

“The man that helped me pick my bike was very helpful, I am very pleased with my new bike Thank you”

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Posted 11 years ago

“I ordered a tent -the site was easy to negotiate and my order arrived promptly. Haven't taken it out yet but a camping weekend starts today so will know how it is then!”

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Posted 11 years ago

“I am really pleased with my purchase - a scooter for my husband for fathers day. Both of the team members i spoke with were really helpful when I was having difficulties purchasing the item online. Great products and good customer service what more could you ask for.”

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Posted 11 years ago

“I like Decathlon, they offer the right products, have good outlets, good staff, a great website and good stock levels most of the time. However, if I have one gripe it's that they reduced the price of a tent I purchased at full price by 35% (£200 to £130) after I had written a glowing review for the item on their website (which would have helped them to sell more). C'est la vie!”

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Posted 11 years ago

“First time using Decathlon, but it won't be the last. Great products and a top class service. Thank you”

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Posted 11 years ago

“I brought a camouflage hoodie from you store near to lakeside but had a question about the product as to wether they did the matching trouser to match and no one was really any help and was told to look online, after purchasing item and getting it home 100 miles away the site didnt show anything similarand so i had to message someone via facebook who told me that there was a matching pair, so i brought them and they dont even come close to matching, so i now own a jumper and trouser set in totally different camouflage styles... Never again will i shop there agian..... Lesson learnt..... No help what so ever”

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Posted 11 years ago

“It's one of the best Bicycle I had, nice design very comfort to ride.”

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Posted 11 years ago

“Excellent service. Item purchased developed fault, but the way it was handled was faultless. Prompt and courteous. Thank you.”

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Posted 11 years ago

“Great products,impeccable service”

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Posted 11 years ago

“Staff very helpful x”

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Posted 11 years ago

“Very easy online shopping, fast despatch and very pleased with purchased item”

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Posted 11 years ago

“Very good products at an affordable price, very good delivery service, bit slower on return and exchange. Overall very good service and excellent products at the price.”

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Posted 11 years ago

“Superb service, prompt delivery despite me missing the first one (entirely my fault)! Chuffed to bits with my MTB & excellent price! Thank you!!”

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Posted 11 years ago

“Superb service, prompt delivery despite me missing the first one (entirely my fault)! Chuffed to bits with my MTB & excellent price! Thank you!!”

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Posted 11 years ago

Decathlon is rated 4.4 based on 11,538 reviews