Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery , accurate product. Good price”

Helpful Report

Posted 10 years ago

Dear Haley , Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“nice service and good product”

Helpful Report

Posted 10 years ago

Dear Munir, Thank you for your great feedback! We are really glad to read that you are satisfied with our services and the products you’ve order, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you soon at Decathlon for another positive experience. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a lovely weekend!

Posted 10 years ago

“Good support when I ordered the wrong size - thank you”

Helpful Report

Posted 10 years ago

Dear Jeremy, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“I ordered something online you took the money from my account but i never received my stuff!!!! This is disapointing!”

Helpful Report

Posted 10 years ago

Hello Katerina! Thank you for having taking your time to leave us your comment. We would like to inform you that Click & Collect order it's ready for collection since the 16th of February in your Warrington store. Have a great day!

Posted 10 years ago

“Excellent service. Product at a very competitive price - better than Argos or Amazon!! Delivered to us in good time.”

Helpful Report

Posted 10 years ago

Dear Mark, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“great service and good pricing”

Helpful Report

Posted 10 years ago

Dear Geoffrey, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“I was pleased with the service I received from Decathlon.”

Helpful Report

Posted 10 years ago

Dear Anthony, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“Very pleased with the goods I received, also would like to say I had a problem with a return I made and a quick phone call and all was sorted. Very impressed and would recommend buying from Decathlon.”

Helpful Report

Posted 10 years ago

Dear Pauline, Thank you for the time you spent giving us your feedback! We hope that you were satisfied with your order and hope to see you soon at Decathlon. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“DELIVERY TOOK A LONG TIME AND AFTER SOME ITEMS WERE SENT BACK STILL AWAITING REFUND. VERY POOR EXPERIENCE.”

Helpful Report

Posted 10 years ago

Hello Isabelle! Thank you for having taking your time to send us your feedback. We are really sorry to hear about your bad experience when buying online with us. We really hope you won't have any more problems in the future. We do apologies for all the inconvenience caused. Have a nice Tuesday!

Posted 10 years ago

“Initial goods all delivered promptly. However, all sizes seemed small (perhaps it was me. Goods have been returned, and am now awaiting further contact and replacements. Have heard nothing since the return forms were completed almost two weeks ago. So have paid, but no goods or contact at present.”

Helpful Report

Posted 10 years ago

Dear Peter, Thank you for your review, we can see that your replacement order has now been delivered and we hope that the replacement sizes are more satisfactory. If you have any more questions please contact us on 0345 450 7936 or via our online contact form https://www.decathlon.co.uk/en/contactUs Have a wonderful weekend.

Posted 10 years ago

“Bought a ski jacket online. Great value product, delivered quickly.”

Helpful Report

Posted 10 years ago

Dear Roger, Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“Very good quality clothing, for many outdoors activities. Many sales so occasions to get a good bargain. Polite customer service. The only downside is when buying on line many times the stock is not updated in real time and after you buy something a day or two later they send you e-mail that order couldn't be processed.”

Helpful Report

Posted 10 years ago

Dear Arthur, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! In regards to our stock level we do apologise for the inconvenience this caused you, we are working on ways to improve our stock counts and also the overall experience for online customer, we hope to have massive changes in the next years to come. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“Great service, my order arrived earlier than expected. Scooter was a hit with my 4 year old so everyone happy!!”

Helpful Report

Posted 10 years ago

Dear Margaret, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“All products were true to size and as described. Thank you.”

Helpful Report

Posted 10 years ago

Dear Nikolett , Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“ordering was easy, delivery was quick but returning to store was an experience, they kept saying the goods were not on their system ,took a while . but over all very happy and would order this way in future.”

Helpful Report

Posted 10 years ago

Dear Jenny, Thank you for your great feedback! We are really glad to read that you are satisfied with our services and the products you’ve order, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you soon at Decathlon for another positive experience. We hope that the situation in the store was rectified we apologise for the delay this took. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a lovely weekend!

Posted 10 years ago

“Website was easy to navigate and helpful. Delivery was prompt.”

Helpful Report

Posted 10 years ago

Dear John, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“Excellent service,unbelievably fast delivery, no quibble returns. Great products, amazing prices. Double check your sizing, these are euro sizes, L is actually M.”

Helpful Report

Posted 10 years ago

“Love the products but will be avoiding shopping online. I usually buy online to avoid wasting my weekends on shopping. Bought a few things online and found the whole process a bit of a hassle. The online sizing guide isn't accurate and I ended up with very large or very small items. They don't do free returns. I ended up returning in the store as I was in the town where they have a store but the amount I got returned was £30 less than what I paid even though I printed the invoice. Unfortunately I didn't notice the amount returned until the next credit card cycle. I have bought loads of time from the store an I really like it. But just not a fan of buying there online. Overall, I think my recommendation would be to buy at the store if you can.”

Helpful Report

Posted 10 years ago

Hello Laksh! Thank you for having taken your time to leave us your comment. We are sorry to hear about your frustrated experience buying online but on the other side we are glad to hear that you enjoy buying in store. We do apologies for all the inconvenience caused. Have a great day!

Posted 10 years ago

“I ordered ski boots which were dispatched and delivered very quickly. They are great quality and loom stylish - just back from my ski holiday and they were the most comfortable ski boots I've ever used and I've had decades so skiing. Will definitely recommend Decathlon.”

Helpful Report

Posted 10 years ago

Dear Helen, Thank you for the wonderful feedback! We are really glad to know that you are satisfied with our products in terms of price and quality, why not leave a product review to inform other customers of your experience with your purchase? We hope to see you again at Decathlon for another positive experience! If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Have a wonderful day. Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

“Always excellent service. Only problem I had was that, although the website says you can use Amex, it wouldn't let me. Could have been because I was using my iPad... However, I rang up and the lady couldn't have been more friendly and helpful. I've bought many things from Decathlon, but their riding boots especially are wonderful!”

Helpful Report

Posted 10 years ago

Dear Christine, Thank you for the positive feedback, We are really glad that the service you received from our Decathletes left you feeling happy, this is our aim! We hope that you are pleased with your online purchase and hope you see you again at Decathlon for another positive experience! We are aware our website is not perfect today and we are always working on ways to improve the customer experience online which is why all feedback is valuable to us. If you have further questions or enquiries feel free to contact us via our telephone 0345 450 7936 or via our online contact form: https://www.decathlon.co.uk/en/contactUs Yours Sportingly, Customer Loyalty Team

Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews