Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great experience, will shop again!”

Helpful Report

Posted 9 years ago

“Thanks for all is fine”

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Posted 9 years ago

“My order could have been shipped a little sooner, but was very good service. I would not hesitate to order again. I would definitely recommend your store and services to my family and friends. Keep up the good work. Thanks.”

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Posted 9 years ago

“very good and fast service, we love your products and are very happy with the parice. please open a store in Israel....”

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Posted 9 years ago

“Very impressed with the order and collect in store option. Needed a sailing helmet for my son. Ordered two sizes returning the one we didn't need. Very good service and the whole process was made very easy and was hassle free. Thank you”

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Posted 9 years ago

“I have used your Surrey quays store for quite a few years but the last couple of visits in the last few months have been less than impressed. Store has generally been cluttered with things off the shelves, the self service tills are frustrating and slow, things rarely scan and I had had to wait for an assistant to put numbers in manually, security guards on door generally treat paying customers as suspected criminals. Not a fun experiance”

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Posted 9 years ago

“Honestly i think decathlon it's a very good shop about service and products”

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Posted 9 years ago

“Good concept, everything in one place with a good quality/price.”

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Posted 9 years ago

“Excellent service and the price was very good for the wading boots that I purchased.”

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Posted 9 years ago

“Excellent product for the price, no problems with delivery.”

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Posted 9 years ago

“Very good prices and service.”

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Posted 9 years ago

“Value for money, good customer service and excellent quality products. Thanks :)”

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Posted 9 years ago

“As always excellent service, swiftly despatched and great gear...... looking forward to using it all.”

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Posted 9 years ago

“As always,Decathlon are so easy to deal with,an order is placed on line and with click and collect,free delivery. The next stage is to attend at the store where the always friendly and helpful staff hand over my order. What could be easier.”

Helpful Report

Posted 9 years ago

“Many of your customers from many countries do not have Decathlon stores ... and you do not you offer international shipping service and shipping companies intermediate cost us a lot of money as well as require that stick genuine bills with the product and you do not you provide this ??????”

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Posted 9 years ago

“What a great experience.! I live on the Isle of Man and bikes are expensive. I bought a Btwin 520 Hybrid as there was nothing like it on the island. Within 2 days of ordering my bike arrived all assembled, all I had to do was pop the peddles on. This is my second bike from Decathlon and I wouldn't buy from anyone else. Outstanding service ????????”

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Posted 9 years ago

“At first I thought the tent to be brilliant, it pops up well and when I got the hang of it I can fold it down again fine. the problem is that water collects on the inside of the out lining and then starts dripping in through the inner lining. when you open the door from the inside you are faced with and outter door so all the end of the sleeping bag and my face got wet when i had to open it, especially not good in the middle of the night when going out for a wee. the bottom of our sleeping bags and pillows we wet too and it didn't rain”

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Posted 9 years ago

“Arrived quicker than expected, very impressed. Excellent value and my daughter loves it”

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Posted 9 years ago

“Excellent service bike rack arrived on time and am very pleased with it would use decathlon again. Thank you”

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Posted 9 years ago

“Go there go there go there. ..buy a micro down jacket, at hugely cheaper prices than your bigger names. ..and be 'smug and warm'. ? what's not good about that? Alys in Warmland .”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews