Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and great service.”

Helpful Report

Posted 9 years ago

“Very pleased with our outdoor table tennis table and good price. The only complaint was confusion over delivery date. When purchased we were given an estimated date and received no other communication to state if that estimated date had changed, so when the date arrived we expected the delivery which didn't arrive. You only get a confirmed delivery date from the courier company when they contact you directly but only provide 24 hours notice. Therefore communication around delivery and managing customer expectations could definitely be improved.”

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Posted 9 years ago

“Been getting pumps for a couple of years now though I'm disappointed to say there design has changed a little I preferd the old ones but I still love my pumps”

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Posted 9 years ago

“Order received quickly and efficiently. Website easy to navigate to what I needed. Items perfect for requirement and as described.”

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Posted 9 years ago

“I ordered the item on line a collected it from my local store the service was very quick and efficient I would defiantly use this service again”

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Posted 9 years ago

“I am very happy with the products I have purchased and the service I have received .”

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Posted 9 years ago

“I can only say as I find , just brill , the bikes & kit are first class,& there top end bib shorts are about £50 cheaper than the big name brands. The only problem I can see is the shop IS NOT CLOSE enough. !!!”

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Posted 9 years ago

“Good selection of sports wear at good prices”

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Posted 9 years ago

“I recently visited the Bolton store and saw an item on display. Stock was sold out in store but an extremely helpful assistant ordered one on line for us. We chose to have it delivered to the store. The next day we were told that it had arrived and went to collect the item. Fast efficient and courteous service. To be recommended to others.”

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Posted 9 years ago

“Good products. Staff are very friendly but I think they are stretched, the floor is very busy and the the shop could do with beeing a bit cleaner.”

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Posted 9 years ago

“Quick and easy to use. Well priced stock making it a no brainier that I'd shop there again and again”

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Posted 9 years ago

“Bought a cross trainer from Decathlon which arrived on time and in strong packaging. Instructions were easy to follow and the machine was set up and running in under an hour and a half, which included making a tea at the start for the two of us..! The machine is as good as we remembered it from the shop and, having used it for ten days now, has left us feeling this was an excellent choice... so we're very happy.”

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Posted 9 years ago

“Lots of items stocked but poor colours and choice of sizes.”

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Posted 9 years ago

“Product very good, Price very good, delivered on time as stated. will definitely use again.”

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Posted 9 years ago

“Amazing price for my wife's new skis. Collected from nearest store for free. Arrived on time and in perfect condition. Top class, thanks Decathlon.”

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Posted 9 years ago

“It would be great to know if there are repair services available in the shops. May be more advertisement or a sign post.”

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Posted 9 years ago

“excellent. roomy pop up tebt for use as a shower. pops up with some force so dont do this in confined spaces. a bit of a wrestle to pack away but ends up compact.”

Helpful Report

Posted 9 years ago

“The staff were helpful and polite but everything I needed to get was out of stock and it's not the first time”

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Posted 9 years ago

“Great shop, great staff, value products but sadly they often don't have my daughters size in stock!”

Helpful Report

Posted 9 years ago

“I ordered a football for my grandson's birthday. It arrived quickly and I was pleased that it was already inflated unlike another one I had previously received for another grandson from a different company”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews