Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I good product, but very poor delivery service. Item ordered 22/4, with an estimated delivery date of 26/4. Heard nothing until 30/4 when I received a delivery note from Royal Mail to say that a DHL parcel was in their system and that there was £3.00 to pay. So much for free delivery. I guess that someone cocked up somewhere! Regards Roger Blackmore”

Helpful Report

Posted 9 years ago

Dear Roger Thank you for leaving a review. We are sorry that it appears your parcel was sent with the wrong carrier. Feel free to contact us on 02070642000 and we can make arrangements to return the £3.00. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

“We were well pleased with the service we received”

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Posted 9 years ago

“A pair of winter boots I was interested in buying had been put on the shelf but we're not both the same size! A staff member took time and trouble to check if there was another 'odd sized' pair in the storeroom (there wasn't) and then checked with other stores to see if they had a pair in my size..One did, and they were sent to the Purley Way Branch where I collected them 2 days later..Excellent service from a staff member prepared to make a bit of effort to assist a customer..Well Done & Thanks”

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Posted 9 years ago

“Very helpful in the purchase of new bike for Mrs B.”

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Posted 9 years ago

“Fast deliver from placing my on line order also found the staff in store (Sheffield) very helpful R Hunter”

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Posted 9 years ago

“I was very happy with the service and speedy arrival of my order.”

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Posted 9 years ago

“Excellent value . Great choice. A pleasure to shop.coventry shop very friendly.”

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Posted 9 years ago

“Very easy to use website. Goods delivered to UPS access point and collected. Disappointed not to receive text to notify arrival at access point.”

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Posted 9 years ago

“Bought a match ball for volleyball, price is good. You stock no volleyball products in the store, which is a shame. I run a volleyball social club, with 150 members and growing, volleyball is a growing sport, practiced a lot by women. Also your store in Purley Way does not have higher quality clothing, so I bought in JD sports instead. I would like to buy a uniform for the club, but I did not find something suitable. I would like to know if Decathlon is interested in sponsoring the club.”

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Posted 9 years ago

“I purchased some power walking shoes on-line. They arrived promptly and well packed. Excellent value and service.”

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Posted 9 years ago

“Good and cheap products. Second time I order online - will do again!”

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Posted 9 years ago

“A couple of really positive experiences buying both high-end and cheap items.”

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Posted 9 years ago

“In store return was pleasant and efficient. However, when trying to arrange return paperwork on-line found it difficult.”

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Posted 9 years ago

“Was delivered quickly.”

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Posted 9 years ago

“Brill products very fast delievery”

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Posted 9 years ago

“An excellent product at a good price, wide choice of colours and delivered to my home! My granddaughter loves her scooter.”

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Posted 9 years ago

“I am a cyclist. The reason I will not use any of your clothing is because your huge tag labels are in all the wrong places. Gloves I looked at had hard tag labels sewn into the wrist and over the palm where the palm grips the bars. Very uncomfortable. Shoes. The scratchy tags are underneath the tongue to rub on the top of the foot. Other manufacturers have s/a label in sole. You need to re-think your tags”

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Posted 9 years ago

“Great Product range, quick delivery and excellent customer service.”

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Posted 9 years ago

“Product was just what I ordered, contact was fine, the only thing that let them down was the estimated delivery date. I ordered 2 wetsuits for my children before going on holiday. The estimated delivery date was the day before the holiday, so I thought it would be fine, with a day spare in case of any issues. On the afternoon of the estimated delivery date, I received an email letting me know it had just been despatched, so unfortunately it didn't arrive until we'd already gone on holiday.”

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Posted 9 years ago

“My goods arrived the next day and was as described on your web site . Excellent service”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews