Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items using "click and collect" method. All went very smoothly; went to local store,tried on to make sure fitting was good and left very happy. Easy-peasy!”

Helpful Report

Posted 9 years ago

“I had to order a bike online and have it delivered to the store as it wasn't in stock. I was told it would be assembled in store so I could pick it up. After calling to double-check it was assembled and ready to pick up, I arrived to find it was still in the box. After a 40-minute wait, I was told one of the parts had been lost during assembly and to come back later in the week as a new bike needed to be ordered. No-one called so I called for a progress update to be told the new bike which had been ordered had come with the same problem and I was told I'd need to buy the next bike up from the original, which was more expensive. I'm giving Decathlon one star here because there's something seriously wrong if one of their bikes has a part missing each time it arrives. And also – even though I hate to criticise the staff as they're always nice and helpful – the processes in place don't work when communicating to customers. I had to call them each time for updates and when I arrived the bike wasn't put together even though I was told it was.”

Helpful Report

Posted 9 years ago

Dear Dale, Thank you for getting back to us. We are really sorry to hear about all the inconveniences you went through with your online purchase and in store service as this is not the level and quality of service we aim to provide to each of our customers. We hope you might be able to give Decathlon a second chance in the future. Please do not hesitate to contact us on 0207 064 3000 if you need any further help. Thank you for your patience and understanding. Have a good day

Posted 9 years ago

“Delivered to my local store in good time.”

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Posted 9 years ago

“1st. class service and an excellent product, could not be bettered!”

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Posted 9 years ago

“I ordered the product to be delivered and the service from DHL was very poor i will not be using them ever again they sent me a message at 20.45 if a need to amend any information to respond to the link all good sow far witch i respond to by 21.10 witch is to late sow what is the point in sending the text in the first place Order number 2 click and pick up sow i check if the product was in store yes there was 3 sow cary on then you still have to wight 5 day to pick it up think i will stick with amazon from now on One unhappy ex customer”

Helpful Report

Posted 9 years ago

Dear Gary, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Great service and at a great price”

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Posted 9 years ago

“very happy with customer service when I phoned, very happy with the quality of the product which I purchased and very impressed how quickly product was delivered to the store”

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Posted 9 years ago

“Best price, best quality, professionality! Thank you!”

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Posted 9 years ago

“Staff was friendly and helpful . We had a great time and We will definitely visit this store again , cheers ????”

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Posted 9 years ago

“Just received the Quechua shelter extension absolutely brilliant fits perfectly on the side of our Quechua xl air tent thank you Quechua for adding the shelter to this year's tents”

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Posted 9 years ago

“The sizing of the wetsuit that I bought recently was ckearly way out- and I'm not impressed. I took tine to make sure that I was buying the correct size- but this was a fruitless exercise- and a desperately small 14yrs. Size is what was delivered. I suggest this ia a 10yr old maximum. The manufactures sizing ahpuld not be relied upon and stockist should. Heck against a known accurate size source. Honestly- this one didn't even come close!!”

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Posted 9 years ago

“Very efficient, quick service, polite staff”

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Posted 9 years ago

“Placed order online. When i got order home an item was picked wrong. Returned to shop and original item was not in stock although computer said it was. Had to get a refund instead.”

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Posted 9 years ago

Dear Lindsay Thank you for leaving a review. We are sorry to hear that you received the wrong item in your order. While the stores try their best to keep the stock levels up to date we always recommend that you check before travelling in case these are reserved for other customers. Sorry for any inconvenience caused. Have a nice day.

Posted 9 years ago

“Good products and great service.”

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Posted 9 years ago

“I ordered a football post on line, for click and collect to the Wandsworth branch, which my son collected on my behalf. This was straightforward and very convenient.”

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Posted 9 years ago

“Local so convenient. Great choice, value for money, good quality stuff. Great service and returns policy”

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Posted 9 years ago

“Worse online shopping experience ever... Next day delivery clearly isn't next day. Refunds take ages also... customer service is rubbish. Still awaiting my refund 6 weeks on although I've had emails conformation that this will take 5 working days. WARNING DO NOT SHOP HERE!!!!!”

Helpful Report

Posted 9 years ago

Dear Mike, Thank you for contacting us. We are sorry for the delay to answer your question and for the inconvenience caused to you. In regards to your question, we are sorry to hear our delivery company were not able to locate your parcel with the order number DCUK2232716. Your estimated delivery date was 15/03/2016 and we are sorry as we were unable to meet this date. As I can see from your online account, I would like to confirm that my colleague opened up an investigation with DHL locate your original order but as this process takes from 2 to 17 business days, she already created a new order for you so that you could receive your item as soon as possible and she also contacted warehouse to make sure they ship it as priority. We would like to offer you £30 refund which we could process for you manually as good will gesture for the inconvenience caused. We are sorry for any troubles that we might have caused you and if you will have any questions, please feel free to contact us and we are here to help. Have a lovely day!

Posted 9 years ago

“No shop will ever get it right 100% of the time, but when Decathlon have made mistakes, they have always bent over backwards to sort them out. Their guarantee policy is in my opinion is second to none. Having recently bought a pair of cycling shorts, that have proven to be unsuitable after 4 rides, they have offered to replace or refund me, where many would not on this type of item. There in house products win regular awards from top reviewers and yet many people still turn their noses up at the brand. Stupid people. If I have one negative it would only be that there isn't enough stores, making getting to one a bit of a trek for me.”

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Posted 9 years ago

“Easy to order on line. Email follow up OK. Product available in store and was ready for collection at checkout.”

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Posted 9 years ago

“The full face mask and snorkel is fantastic and despite being only adult sizes my 6 year old grand son used size xs every day for 3 weeks. Service was very good. Thanks”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews