Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to order new jacket and collect in store.”

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Posted 9 years ago

“Good quality product and service”

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Posted 9 years ago

“My product came as ordered and within promised time frame. Collection was quick and easy too.”

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Posted 9 years ago

“I haven't received anything yet! The first one got lost. DX arranged delivery but didn't turn up. When I called after waiting in I was told they didn't have it. Some back and forth, chasing etc but who knows what happened to it. Agreed an alternative with decathlon last week with bats and cover so was a bit happier. I called DX today to find out when but they haven't received. Called decathlon and it's still in the warehouse. Still waiting. Any prioritisation would be greatly appreciated. For 2 man deliveries it would be good if you can put the correct contact details for DX. I went round the houses with DX call centre at first.”

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Posted 9 years ago

Dear Andrew, Thank you for the time you spent for giving us your feedback. We are sorry to hear you are not satisfied with our deliveries and we really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. Please do not hesitate to contact our Customer loyalty team and we will be able to help you: https://www.decathlon.co.uk/en/contactUs Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 9 years ago

“Great choice of product. Good service and price.”

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Posted 9 years ago

“Shopping over internet is easy and convenient. However returning items for whatever reason is not so conducive to your peace of mind. Finding somewhere nearby that will take your parcel to send back is challenging. If returning to a store FORGET IT. Different stores seem to have different policies. ie; Exchange only, (even if you have already purchased a replacement item on line, to be collected at that store) so you end up with two identical items instead of one. Credit Note, to be used in that store only (within a time frame). Amount credited to your account, but only if they can find a member of staff with the authority to this. Amount credited back to your CARD, but..... again, only if they can find someone to check your original transaction, then authorise this. If really really persistent you may be lucky and actually get a cash refund, but only if it is a low value item. So, go ahead and order online for convenience, (I will again) BUT make sure the sizing is right for you. Or be prepared to possibly waste a few hours of your life trying to correct your error.”

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Posted 9 years ago

“Brillent store service and good products !”

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Posted 9 years ago

“excellent products, excellent service. ValShepherd”

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Posted 9 years ago

“I bought a knee support. I had to cut the label off as it was scratching me which meant that when I discovered the support was very ineffective and, in fact, made my lower leg swell I didn't feel I could send it back.”

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Posted 9 years ago

Dear Veronica, Thank you for contacting us. We are sorry to hear that you have experienced problems regarding your order. At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 9 years ago

“Always good prices service and range just a shame nearest store is 1 hr away all big towns should have one!”

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Posted 9 years ago

“Very reasonably priced, item (small backpacks) exactly as pictured. Will be using again : )”

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Posted 9 years ago

“Hi, This review refers specifically to the online ordering and delivery to store side of Decathlon. I have great plus points (and some cons) for my local Belfast Store also included. On the 24th Apr I placed an order for a set of SPD cleats as the Belfast store was out of stock. I received confirmation that they had arrived in store on the 27th April and I went to pick them up on the 30th whilst collecting my bike which was being serviced. I was advised by Polly (very friendly) that there had been a mix up and my order had been shipped to another store. She took my name and address and as it was your mistake you would post them out to me. At this stage I am upset with the online ordering but happy with in store actions taken. Today I have called the Belfast Store and was speaking to Gareth. I explained the above and also added that nearly a week on I have still yet to receive my cleats. He was able to look on the computer and see that the order had been cancelled - due to me not picking the goods up! He also advised that there are some in store that I can purchase and that my money will be refunded in 5 to 7 days. Two things to call out here are - poor service levels with online ordering., and what happened to Polly's statement that my goods would be posted out. This is my second negative experience with Decathlon (1st being a concern over loyalty point allocation from the workshop). I hope it is resolved as satisfactorily as the 1st. Many thanks - Rant over David”

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Posted 9 years ago

“Helpful and did a good job with my new bike. Thanks”

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Posted 9 years ago

“Excellent quality,price and very quick delivery so very happy with decathalon”

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Posted 9 years ago

“You didn't have what I went in for but there were alternatives just more expensive. The shop was tidy and staff were helpful.”

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Posted 9 years ago

“I love my new bike rack it works a treat. I ordered online and chose to collect all so simple and quick. Would def use again :)”

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Posted 9 years ago

“Delivered on time & everything as ordered”

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Posted 9 years ago

“Great help with missing part”

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Posted 9 years ago

“All product arrived on time.”

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Posted 9 years ago

“Very efficient and fast service. I love my wellies - they have been superb in the really cold weather because of the fleece lining. Great colour range and price too.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,533 reviews