Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would be nice if a bigger store is opened in watford area or herts as the asda watford store is too small and we have to travel along way tO Harlow or Surrey Quays.”

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Posted 9 years ago

“Great store. Friendly staff. Good quality kit at a good price. Super fast delivery on online. What more could you ask for?”

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Posted 9 years ago

“Really helpful staff in all departments.”

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Posted 9 years ago

“Arrived promptly but begrudge postage costs. Sizing not right. Not XS more like S”

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Posted 9 years ago

“Fantastic service and product.”

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Posted 9 years ago

“Fast delivery ,great product”

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Posted 9 years ago

“I returned a top to you in early April, for a straight swap for a larger size. I have had know response from you as yet and know top either.”

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Posted 9 years ago

Dear Peter, thank you for getting back to us. We are sorry to hear you are experiencing delays with the return procedure. Our warehouse system was affected by an IT issue that is causing the delays. We will have a look into your order now and send you and email confirmation. Thank you for your patience. Have a good weekend

Posted 9 years ago

“I love the shop but it would be helpful if you had a conversion chart of some sort to allow people to know what the European sizes are compared to the uk sizes. Just saves time and hassle”

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Posted 9 years ago

“I have always been impressed with the service and the quality of the goods I have recieved from decathlon. Would recommend this store to people.”

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Posted 9 years ago

“Excellent system of delivery. Could have done with being told this by email so wouldn't have had it call to find out delivery company text with 3 hour window the night before delivery. Great table though, we love it!”

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Posted 9 years ago

“Fast delivery. Good product”

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Posted 9 years ago

“Tremendous stock range. Excellent value. Helpful, intelligent staff. Even if I'm not looking for something specific, a tour through the shop is always interesting.”

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Posted 9 years ago

“Excellent service used more than a few times.good quality”

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Posted 9 years ago

“I have never been disappointed with any of the many, MANY items I have purchased from here. Great quality and great value for money.”

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Posted 9 years ago

“Click and Collect of a tent. Easy to order, ready when I arrived and I spent only a couple of minutes collecting it. Very good service and a great tent!”

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Posted 9 years ago

“Satisfied with everything. Great possibility to return unwanted items! Thanks”

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Posted 9 years ago

“Computerised ordering system was very slow and failed on a number of ocassions. Ordering system was convoluted and not at all 'user friendly'. Some of the staff were very helpful, others seemed as if they couldn't be bothered. The stock and prices were very good. We might shop there again but if we get the same experience as last time, then we wouldnt bother in the future.”

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Posted 9 years ago

“Ordered some cycling shorts, they were great and not too expensive. Easy to order and quick delivery. Shall be ordering again.”

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Posted 9 years ago

“very helpful service had to take bike back for a very minor problem, sorted in a couple of minutes would recommend buying from decathlon to friends.”

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Posted 9 years ago

“Ordered a kite for sons 4th birthday, hasn't happened yet so we haven't flown the kite yet. Delivery was quick. Seems good quality.”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews