Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Fast delivery and order arrived in good condition.”

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Posted 10 years ago

“Products good; service good; however when I submitted a product review they decided to 'edit' it and turned it into gibberish”

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Posted 10 years ago

“Excellent service, fast delivery.”

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Posted 10 years ago

“My sons boxing shoes was the wrong size when delivered. I phoned up and got the right size ordered and delivered with no fuss. Excellent service. I would recommend this site to family and friends. A big thumbs up to your customer service.”

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Posted 10 years ago

“Very happy overall, goods were available to collect quickly. Just wish there was a store nearer to my home.”

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Posted 10 years ago

“Value you for money, excellent xx”

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Posted 10 years ago

“Good value, great quality, fast delivery”

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Posted 10 years ago

“More itens in shop”

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Posted 10 years ago

“Would be nice if a bigger store is opened in watford area or herts as the asda watford store is too small and we have to travel along way tO Harlow or Surrey Quays.”

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Posted 10 years ago

“Great store. Friendly staff. Good quality kit at a good price. Super fast delivery on online. What more could you ask for?”

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Posted 10 years ago

“Really helpful staff in all departments.”

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Posted 10 years ago

“Arrived promptly but begrudge postage costs. Sizing not right. Not XS more like S”

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Posted 10 years ago

“Fantastic service and product.”

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Posted 10 years ago

“Fast delivery ,great product”

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Posted 10 years ago

“I returned a top to you in early April, for a straight swap for a larger size. I have had know response from you as yet and know top either.”

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Posted 10 years ago

Dear Peter, thank you for getting back to us. We are sorry to hear you are experiencing delays with the return procedure. Our warehouse system was affected by an IT issue that is causing the delays. We will have a look into your order now and send you and email confirmation. Thank you for your patience. Have a good weekend

Posted 10 years ago

“I love the shop but it would be helpful if you had a conversion chart of some sort to allow people to know what the European sizes are compared to the uk sizes. Just saves time and hassle”

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Posted 10 years ago

“I have always been impressed with the service and the quality of the goods I have recieved from decathlon. Would recommend this store to people.”

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Posted 10 years ago

“Excellent system of delivery. Could have done with being told this by email so wouldn't have had it call to find out delivery company text with 3 hour window the night before delivery. Great table though, we love it!”

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Posted 10 years ago

“Fast delivery. Good product”

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Posted 10 years ago

“Tremendous stock range. Excellent value. Helpful, intelligent staff. Even if I'm not looking for something specific, a tour through the shop is always interesting.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews