Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online for click and collect, product broke within 1 month, requested replacement, had to drive 20 miles to receive replacement as customer services refused to send replacement in a small jiffy bag to my house (although they posted it to a store) as I had used click and collect originally. So not only did Decathlon supply a faulty product, they inconvenienced me further by forcing me to make an unnecessary journey to collect a small item. I do not buy from Decathlon now. Unfortunate really as staff in store are helpful, customer service are not.”

Helpful Report

Posted 10 years ago

Dear Karen, We are sorry to hear you had problems with your product. Unfortunately we have to confirm that the click and collect service follows a different system from the home delivery procedure and we have no facilities to change the shipping methods, not even for returns and replacements. We appreciate your feedback as we are trying to improve our services. Thank you for your patience. Have a good weekend.

Posted 10 years ago

“Socks I've bought was ok but unfortunately some of them had small holes...”

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Posted 10 years ago

“Can't fault decathlon, its staff or its products. The only thing I can pick up o is the fact phone reception is extremely poor within its complex. Customer wifi might be a good idea especially when in circumstances where you would like to show anyone products your potentially buying for them but who are not present. :-)”

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Posted 10 years ago

“Great store, always find something I "need"”

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Posted 10 years ago

“Quality products and efficient delivery.”

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Posted 10 years ago

“I had to exchange my shorts which was guick & easy, good for me When thete i bought some more which was good for you. Jeremy”

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Posted 10 years ago

“Always find a good quality at cheap or affordable prices”

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Posted 10 years ago

“Goods of great quality Website easy to use and receivedo order quickly and efficiently Would recommend them”

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Posted 10 years ago

“fast efficient and well done service”

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Posted 10 years ago

“I ordered the X-Lite jacket having very much admired one bought at Christmas for a good friend of mine. However, hers looked so neat and smart but was without a hood - and that's the problem for me. Not only have I found that the medium size is too large for me but the hood sits very awkwardly on me and looks ridiculously bulky in comparison to the rest of the very neat design. That alone is the reason for the poor rating, as service was actually excellent. Having not long received the item, I will be returning it in due course for a refund in full. I would normally have done this more promptly but we have been away on holiday. Apologies, therefore, for the delay. I can honestly confirm that item has not been used other than for trying on purposes.”

Helpful Report

Posted 10 years ago

Dear Linda, At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 10 years ago

“Good delivery service, good quality for the price. Very nice children bike”

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Posted 10 years ago

“Your till service is very slow.”

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Posted 10 years ago

“I found ordering simple, delivery was quick and on time and I was able to track it with ease. Theach product was as described.”

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Posted 10 years ago

“My mountain bike needed most of it's removable parts replacing (like grandma's broom, new head new handle) Decathlon bike repair shop did a sterling job for a very fair price within a short time. Highly recommended.”

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Posted 10 years ago

“Excellent quality, reasonably priced”

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Posted 10 years ago

“Delivery was efficient & I was pleased with the quality of the products. Thank you.”

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Posted 10 years ago

“Great fast service free collect in store :)”

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Posted 10 years ago

“Excellent service, good knowledge in the shop.”

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Posted 10 years ago

“Decathlon is a brilliant shop. Only problem is that we don't have one on this side of London. Would be great to have a full store in Watford, Hemel , St Albans area. Lot of money in this area and lot of people looking for sporting goods!”

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Posted 10 years ago

“Fast delivery and order arrived in good condition.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews