Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very satisfied with every purchase I´ve made, the service was great and the quality amazing, I am happy to purchase more items in the future”

Helpful Report

Posted 10 years ago

“Shopping online was no problem and delivery was quick. When I developed a skin irritation after wearing the watch (overlooking removal of the plastic film) I could not find a way of sending a general email to register the problem, i.e. one that did not fit with your FAQs. I contacted the 'Customer loyalty' telephone number and was directed to an email address that is no longer in regular use, so there needs to be some review of processes. HOWEVER, since making contact I cannot fault the keenness with which your team are looking at finding a resolution to the problem and the watch is back with them, so there may be more feedback.”

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Posted 10 years ago

“I have always had a good experience with Decathlon. The staff in my local store in Reading are brilliant, products are usually in stock and if I have any issues they are dealt with quickly and professionally. The on-line store is brilliant with speedy delivery and responses. Once an item I had chosen was discontinued I was contacted within 1 day of making my purchase and offered an alternative or a refund for the item.”

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Posted 10 years ago

“Good kit at great prices coupled with efficient delivery, just wish I had a store near me.”

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Posted 10 years ago

“Ordered goods on line ,ready to collect on time”

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Posted 10 years ago

“Originally informed item would be despatched by post Then by carrier which was not convenient. Item arrived in the post!!!”

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Posted 10 years ago

“made a high value purchase and all my questions where answered as required by the assistant, she was very helpful and polite. Great customer service is very important. Thank you.”

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Posted 10 years ago

“Impressive delivery team. Went over and above duty to ensure my table-tennis table is delivered. Great product too. I definitely will recommend the service.”

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Posted 10 years ago

“a website how it should be with a great realiable delivery service thank you”

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Posted 10 years ago

“Bought ski clothes. Excellent quality. Easy returns. Definitely will buy again from you”

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Posted 10 years ago

“Excellent value goods although the website is not as user friendly as many other retail sites I've used.”

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Posted 10 years ago

“Perfect does exactly what it's supposed to do....”

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Posted 10 years ago

“Delivery was very quick and perfectly acceptable but the goggles I bought for my 6 year old daughter are very poor . They leaked the first time she used them and has since gone back to her old ones .”

Helpful Report

Posted 10 years ago

Dear Steven, Thank you for contacting us. We are sorry to hear that you have experienced problems regarding your order. At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 10 years ago

“Excellent and prompt service. Quick to refund returns too. Thank you.”

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Posted 10 years ago

“Very quick delivery when ordering online! Great value for money and fantastic product!”

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Posted 10 years ago

“Jerry at your Warrington store was fabulous. He gave exceptional customer sevice.”

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Posted 10 years ago

“I have ordered something for my niece. Unfortunately i forgot to change my address as i moved recently. At first Decathlon was very helpful contacting Royal mail. But still i did not get my item. What i think is bad. That i have paid for delivery, and still i had to pay £15 for a cab to go and pick my stuff. Maybe its not Dechatlon its Royal mail, but still i think they should have done more, or at least refound back the postage, not saying my time and vab i paid extra.”

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Posted 10 years ago

Dear Elisabeta, Thank you for getting back to us. We are sorry to hear you experienced problems with your delivery. We are able to change the shipping address until the parcel is in progress in our system, after the dispatch the only way to rectify it is contacting directly the delivery company. We hope that next time you won't have any issues with your online order and we thank you for your patience and understanding. Have a good weekend

Posted 10 years ago

“The selection of pumps are good an they are designed for the right person”

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Posted 10 years ago

“I was amazed at how quickly my order was processed and received. I ordered a pair of walking shoes on the Sunday morning and these were delivered on the Monday morning. Fantastic service Well done decathlon Helen Lippe”

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Posted 10 years ago

“Good service good product and on time will use them again”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews