Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,529 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After ordering a size 6.5 boot as was shown on the website I received a size 6. I returned this with a note explaining what had happened and suspecting their was no half sizes said I would take a 7 if this was the case. This was the case and despite my note and the explanation I had put on the returns section on the website I received another pair of boots exactly the same as the ones I had returned. I also explained on twitter only to receive a reply insinuating it was my fault when clearly the boots are labelled incorrectly by Decathlon. My son who the boots were for plays at a football league academy and it has caused him great distress playing in worn out boots while this has been dragging out.”

Helpful Report

Posted 9 years ago

Dear Cory, Thank you for contacting us. I am sorry to hear you have experienced problems with your order. We looked into the cause of this error and have discovered that we have made a miscalculation with the UK & US sizing of this model. Different brands use different measurements to measure their footwear, we have applied our Decathlon branded size chart to this product which has caused the UK & US conversion to be incorrect, the EU size remains correct. We apologise profoundly for this inaccuracy and will be reporting this back to product manager to make the necessary changes so that we can avoid this occurring in the future. Thank you for your patience and understanding. Please accept our apologies for the inconvenience caused and feel free to contact us for any further questions. Have a good day!

Posted 9 years ago

“In my dealings with Decathlon, I have always found the customer service to be excellent. In addition I can say that the 365 day return policy works perfectly and Decathlon keep the client up-dated at every stage. Martine”

Helpful Report

Posted 9 years ago

“It took about a month for the item to be delivered.”

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Posted 9 years ago

Hello Monique, Thank you for getting back to us. According to our system your estimated delivery date was the 07/03/2016 and the parcel was dispatched from our warehouse on the 04/03/2016. We tracked your order and we can see that DHL delivered the first part of it on the 07/03/2016 to you and the second part on the 10/03/16 as per arrangements made. We apologise in the behalf of DHL if the delivery timing was not satisfactory. Thank you for your patience and have a good day!

Posted 9 years ago

“The quality and value of your Kalenji running range very much holds its own against much pricier, established brands. In particular, Kalenji Ekiden Shorts and Kalenji Men's Trail Running Short-Sleeved T-Shirt are hard to beat in terms of comfort, quality and value. Kalenji products consistently meet and exceed my requirements.”

Helpful Report

Posted 9 years ago

“Really pleased with my purchase and how easy it was. The trainers are exactly what I needed and were at a great price. The delivery was super quick and the website made it easy to make sure I was buying the right item and the right size. I would recommend and indeed have already done so to many of my friends.”

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Posted 9 years ago

“Had to return an item of clothing - no problem - customer services were brilliant. You can always tell a good company by the way it handles problems. Thanks++++++”

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Posted 9 years ago

“I ordered my items on line as the selection in store had been reduced to the change in season. My items were delivered and I rcvd a txt to say that they were ready for collection. The only thin I have not received is my Decathlon card.”

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Posted 9 years ago

“Great choices, reasonable prices and helpful staff. I always leave with more than I initially intended to buy.”

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Posted 9 years ago

“Great customer service”

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Posted 9 years ago

“Quick ordering and delivery and bag was better quality than expected. Will be ordering again for all future bag needs.”

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Posted 9 years ago

“All products were clearly laid out. Couldn't always find size required. Very good value.”

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Posted 9 years ago

“Just as described. Excellent service.”

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Posted 9 years ago

“Inexperienced Decathlon shopper who found large range, good quality/value and helpful staff. Shoes comfortable.”

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Posted 9 years ago

“Recently purchased sailing jackets for my wife & ordered online a ocean sailing jacket for my self as nil stock in the store good value for money & seem good quality ,have not worn them in bad weather yet so cannot comment on there performance . They seem to compare with the high end offshore jackets costing twice as much.”

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Posted 9 years ago

“Excellent service from the friendly staff. Products seem to be good quality and very well priced. Very pleased with everything we have bought there so far.”

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Posted 9 years ago

“Good product and easy order online and collect in store”

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Posted 9 years ago

“Good value, fast delivery, I'm a satisfied customer.”

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Posted 9 years ago

“All transaction was very easy and clear. i just did not get any receipt for my purchase. otherwise compeletly fine”

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Posted 9 years ago

“Easy and efficient service. Kept informed about delivery via regular email updates. Products delivered on time and collected without any problems.”

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Posted 9 years ago

“Hassle free purchasing on line”

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Posted 9 years ago

Decathlon is rated 4.4 based on 11,529 reviews