Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“overall the mask is excellent, it affords a far more more panoramic view than conventional masks, there is no misting and no seepage. That said the attatchment of the actual air intake on my model lasted for one day, everytime that a small wave hit it , it became detatched, I was able to retrieve the attatchment on 2 occasions, however on the 3rd occasion it sank it to water to deep for me to retrieve, whether this is a design fault overall or only pertinent to my model itself i do not know, I intend to ring the company”

Helpful Report

Posted 10 years ago

“I am 60 and I love my scooter. It was a birthday present and I use it for fun and local trips. It also saves me ten minutes each way when I go swimming - valuable time early in the morning.”

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Posted 10 years ago

“I ve recived everything in time and as I live in Argentina I m very happy I can buy your products. I love them an recommended to my friends. Thanks”

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Posted 10 years ago

“Great value for money and good quality too, goods also arrived before estimated delivery date. Customer services were helpful as well when I needed to make a exchange. Thanks Decathlon”

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Posted 10 years ago

“Excellent fast service and delivery and excellent quality. Thank you, I can recommend your company wholeheartedly.”

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Posted 10 years ago

“Great fit nice and soft. Love them ideal for all the time exercises. Keep the sweet away from your skin :)))”

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Posted 10 years ago

“I have used Decathlon several times now, from buying one of their superb and extremely well priced B-Twin 700 carbon road bikes to Michellin bicycle tyres and the amazing Tribord Snorkelling Masks (which I used in Turkey last year and loved every minute of my snrkelling). In every instance the products have turned up in perfect condition, exactly when promised if not earlier and have always fulfilled or exceeded my expectations. Great choices, keen pricing make Decathlon a shop I will visit again and again. The website is easy to browse and logical which makes browsing to buying effortless. Completely recommend.”

Helpful Report

Posted 10 years ago

“I haven't used Decathlon that much, only purchased a couple items off their website so far. However each time, they have delivered rapidly and the items a tent and socks have both been exactly as described and fantastic products. Not had to contact them for anything yet, however I would have no hesitation in ordering more products from them.”

Helpful Report

Posted 10 years ago

“I have used Decathlon in France and am delighted that they are now operating in England. Excellent service from the online shop. Made multiple orders for a football party and it all arrived very fast and well packaged. Contacted customer services by phone at one point and they were very responsive and helpful. Good quality of all items (footballs, mini football nets, gloves, vests etc). I later had to change some pieces of equipment and the refund process went very smoothly. Highly recommend them.”

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Posted 10 years ago

“Whilst an excellent service the sizes are a lot smaller than expected. Unfortunately we will have to return garments ordered”

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Posted 10 years ago

Dear Mark, Thank you for the time you spent for giving us your feedback! We will pass your feedback to the product manager so that this could be investigated and sizes to be updated on our website as well as on the size guide. Please accept our apologies for the inconvenience caused to you and if you will have any questions, please feel free to contact us and we are here to help. Have a lovely day!

Posted 10 years ago

“I have used the online service and been into the shop and each time have been really pleased. The returns service was great when I had a problem but the stuff I have kept was great value and really did the job. We had thermals, ski trousers and glove liners from there and they were all great. They kept us warm and dry but for a fraction of the cost of other ski-wear retailers. I had boots fitted there and I got a fabulous bargain and everything the man said about the difference it would make to my ski-ing was true!! Highly recommend them for good value and high performance stuff.”

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Posted 10 years ago

“good quality , variety products am happy with decathlon store .”

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Posted 10 years ago

“Efficient service”

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Posted 10 years ago

“I purchased some Nike tracksuit bottoms on the click and collect ordering system. Prompt delivery which is good especially as I wanted them urgently however they didn't fit. When I returned to the store I got a refund immediately with no fuss. Again prompt friendly service. Will be using the store again and recommending to family and friends.”

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Posted 10 years ago

“I found that the web page was easy to navigate and having ordered items received them promptly.”

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Posted 10 years ago

“Great fitting jacket only problem is it leaks on the seems that are not taped”

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Posted 10 years ago

“The store has a comprehensive range of cycle equipment and priced competitively. The staff at the Branksome Poole store are attentive and most helpful However after returning an item ordered on line which was not suitable it has taken numerous e-mails and 3 weeks to receive a refund - this delay compensated by a £5 voucher provided.”

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Posted 10 years ago

“Good products, good prices, good service.”

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Posted 10 years ago

“Decathlon has some great products at some good prices. Very happy with my down jacket and the cycling socks. my only frustration is the having to pay for deliveries & returns and to be honest this has put me off buying more online. We don't have a store near us so we rely on online delivery and Decathlon's competitors don't charge for delivery or return so i can get things cheaper elsewhere. e.g. i'd love to buy some more cycling socks from Decathlon but by the time you add delivery cost it works out more expensive than buying socks from Wiggle with free delivery......so Decathlon miss a sale.”

Helpful Report

Posted 10 years ago

Dear Ben, Thank you for your interest in our products. We are sorry that you are not satisfied with our return policy and we really appreciate your feedback as we are trying to improve our services online and in store. Please note that our deliveries are free for all the orders above £70 and you have 365 days to return your goods in any of our stores or by post. Thank you for your patience. Have a good day!

Posted 10 years ago

“Item is excellent..the snorkeling trip we went on in Thailand would only let us use our own full face snorkel mask if it was a genuine Decathlon and not a copy..I would strongly recommend this item. Ordering was really easy and free delivery made it even better. Happy customer...have told loads of people!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews