Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“good delivery service, good quality clothes”

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Posted 10 years ago

“Great value and a great choice of equipment.”

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Posted 10 years ago

“It's a bit bulkier than I expected, and very heavy. I use it to commute to work and need to get a train for part of the journey, it would be good if there was some kind of lock mechanism for the wheel so that you can hold it still more easily when folded down. Front brake doesn't really work very well but it gives a feeling of added safety. Metalwork already really scratched upon opening. Otherwise it's a really good scooter to get around on. Sturdy and a good size foot plate. I'm 6"1 and the handle bars go plenty high enough for me.”

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Posted 10 years ago

“Good choice, good quality and very good prices. The staff are very helpful.”

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Posted 10 years ago

“I couldn't be happier with both the price and the quality of your products.”

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Posted 10 years ago

“Very efficient on-line buying process and prompt delivery. An overall very positive shopping experience.”

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Posted 10 years ago

“You can buy everything from a canoe tho a now and arrow. Their own range of clothing and equipment is excellent I have the sporty kids as are my wife and I, we can shop at decathlon and walk out with bags of items and not have spent too much.”

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Posted 10 years ago

“The product was perfect but as it was a surprise for my boyfriend somehow when the product wasn't recieved at the address given my boyfriend was emailed not me. Even though my email address was the one given. I don't understand how this happened but it almost ruined the surprise. However it worked out in the end.”

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Posted 10 years ago

“Simple ordering process and fast delivery. Really impressed with the quality of the ski gloves, exceeding my expectations. The quality of products and online purchasing appears to have dramatically improved since I last used Decathlon a number of years ago when there were only a few stores in the UK, perhaps just London. Excellent experience...now please bring a store to Bristol ! Cheers, Rob”

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Posted 10 years ago

“Very quick service”

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Posted 10 years ago

“Fast delivery as promised and great product”

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Posted 10 years ago

“Speedy service, correct packaging and product as described - what more do you need!”

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Posted 10 years ago

“I have recently ordered a mountain bike to pick up in a store at Harlow. I was entirely happy with the service and I am still happy with the mountain bike which serves me well, as I use it for commuting, and the Kemmel mountain bike is perfect for that. Thanks, Otto”

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Posted 10 years ago

“Great value walking shoes. They look good too.”

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Posted 10 years ago

“All transaction is fine.”

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Posted 10 years ago

“good products good servise,I would recomend decathlon.”

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Posted 10 years ago

“There were 2 delivery men - 1 didn't attempt to lift the table out of the van, so we had to help the other delivery man to do this. Actually packaging of table tennis was very poor - there were tears in the box and it looked like a knife had cut across the width of the box. On checking contents we noticed there was a wheel missing. We sent an email to the online customer service and had to chase this up to get the missing wheel replaced. The actual product itself (once assembled) is good.”

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Posted 10 years ago

“Items despatched and delivered quickly. I'll buy from Decathlon again.”

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Posted 10 years ago

“Good website to navigate, plenty of choices at reasonable prices. Quality product and easy to understand the enclosed instructions. Will use this company again when the need arises.”

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Posted 10 years ago

“Express delivery in my bike, and also comes all ready assembled! I thought I had to put it together but I was surprised to receive the huge box already all in, just needed to put straight the handle and that was it. Good service I will recommend.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews