Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,536 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,536 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently purchased sailing jackets for my wife & ordered online a ocean sailing jacket for my self as nil stock in the store good value for money & seem good quality ,have not worn them in bad weather yet so cannot comment on there performance . They seem to compare with the high end offshore jackets costing twice as much.”

Helpful Report

Posted 10 years ago

“Excellent service from the friendly staff. Products seem to be good quality and very well priced. Very pleased with everything we have bought there so far.”

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Posted 10 years ago

“Good product and easy order online and collect in store”

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Posted 10 years ago

“Good value, fast delivery, I'm a satisfied customer.”

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Posted 10 years ago

“All transaction was very easy and clear. i just did not get any receipt for my purchase. otherwise compeletly fine”

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Posted 10 years ago

“Easy and efficient service. Kept informed about delivery via regular email updates. Products delivered on time and collected without any problems.”

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Posted 10 years ago

“Hassle free purchasing on line”

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Posted 10 years ago

“Great product and arrived quickly. Video is little misleading as does not come with straps for blanket on bottom or ice packs shown and product description doesn't say it doesn't either (doesn't say it does but.....). No problem. Kept food etc cold for hrs”

Helpful Report

Posted 10 years ago

Dear Sharon, Thank you for the time you spent for giving us your feedback. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Everything was okay with my purchase. Nothing special, but nothing out of place.”

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Posted 10 years ago

“Good price, great fast service and item as described - what more could I ask for?”

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Posted 10 years ago

“quick and tracked good”

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Posted 10 years ago

“It is an interesting bike, I try to like it, but things after 1week make me not be sure about the quality... The cover of the cable for the rear brake, broken already (peeled), the rear wheel braked, (because the cable does not do the spring movement anymore?) And the gears jumping from 1 to 3, no 2nd. And all the cables came hidden on the frame so you can't much without dismount the whole bike.”

Helpful Report

Posted 10 years ago

Dear Jaime, Thank you for contacting us. Please contact our Customer Loyalty team using the following link: https://www.decathlon.co.uk/en/contactUs. We will be happy to help you to fix this situation. Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 10 years ago

“Order processing and delivery very quick. Dry bag perfect.”

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Posted 10 years ago

“Ordering was quick and easy and I was given a suggested date as to when my item would be delivered to the collection point. This was a local shop, 10 minutes drive away. I assumed I would receive an email confirming when my item had been delivered and therefore ready for collection. However, I didn't and 2 days after the suggested delivery date I tracked my order. It was ready and awaiting collection. It would have been far easier to send an email once it was ready for collection, which is what happens with other items I order.”

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Posted 10 years ago

“Good useful equipment. Polite staff helpful. Reasonably priced. Would revisit.”

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Posted 10 years ago

“Love a trip to Decathlon. Useful sporting clothes in fantastic colours and affordable prices.”

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Posted 10 years ago

“I purchased Btwin road bike a couple of years ago and used it on a number of charity rides. I'm going to do some more rides this year and will use the bike again. Decathlon bikes are great value for money and I would recommend anyone to buy one.”

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Posted 10 years ago

“Brought some self inflating camping mats - best price around and great delivery service.”

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Posted 10 years ago

“Great product, the kids (11yo) are loving it. Perfect for their needs. Easy to assemble but you do require certain tools that are not included. Also, instructions could be clearer especially on how tight you should screw bolts. I eventually did it with the help of the official video instruction on YouTube. Highly recommended.”

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Posted 10 years ago

“Very efficient and quick delivery”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,536 reviews