Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

Write Your review

Tell us how Decathlon made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choices, reasonable prices and helpful staff. I always leave with more than I initially intended to buy.”

Helpful Report

Posted 10 years ago

“Great customer service”

Helpful Report

Posted 10 years ago

“Quick ordering and delivery and bag was better quality than expected. Will be ordering again for all future bag needs.”

Helpful Report

Posted 10 years ago

“All products were clearly laid out. Couldn't always find size required. Very good value.”

Helpful Report

Posted 10 years ago

“Just as described. Excellent service.”

Helpful Report

Posted 10 years ago

“Inexperienced Decathlon shopper who found large range, good quality/value and helpful staff. Shoes comfortable.”

Helpful Report

Posted 10 years ago

“Recently purchased sailing jackets for my wife & ordered online a ocean sailing jacket for my self as nil stock in the store good value for money & seem good quality ,have not worn them in bad weather yet so cannot comment on there performance . They seem to compare with the high end offshore jackets costing twice as much.”

Helpful Report

Posted 10 years ago

“Excellent service from the friendly staff. Products seem to be good quality and very well priced. Very pleased with everything we have bought there so far.”

Helpful Report

Posted 10 years ago

“Good product and easy order online and collect in store”

Helpful Report

Posted 10 years ago

“Good value, fast delivery, I'm a satisfied customer.”

Helpful Report

Posted 10 years ago

“All transaction was very easy and clear. i just did not get any receipt for my purchase. otherwise compeletly fine”

Helpful Report

Posted 10 years ago

“Easy and efficient service. Kept informed about delivery via regular email updates. Products delivered on time and collected without any problems.”

Helpful Report

Posted 10 years ago

“Hassle free purchasing on line”

Helpful Report

Posted 10 years ago

“Great product and arrived quickly. Video is little misleading as does not come with straps for blanket on bottom or ice packs shown and product description doesn't say it doesn't either (doesn't say it does but.....). No problem. Kept food etc cold for hrs”

Helpful Report

Posted 10 years ago

Dear Sharon, Thank you for the time you spent for giving us your feedback. We really appreciate your review as we are trying to improve our services every day to make sport more accessible to everyone. We hope to see you soon for a better experience at Decathlon! Please accept our apologies for any inconvenience caused and feel free to contact us for any questions. Have a lovely day!

Posted 10 years ago

“Everything was okay with my purchase. Nothing special, but nothing out of place.”

Helpful Report

Posted 10 years ago

“Good price, great fast service and item as described - what more could I ask for?”

Helpful Report

Posted 10 years ago

“quick and tracked good”

Helpful Report

Posted 10 years ago

“It is an interesting bike, I try to like it, but things after 1week make me not be sure about the quality... The cover of the cable for the rear brake, broken already (peeled), the rear wheel braked, (because the cable does not do the spring movement anymore?) And the gears jumping from 1 to 3, no 2nd. And all the cables came hidden on the frame so you can't much without dismount the whole bike.”

Helpful Report

Posted 10 years ago

Dear Jaime, Thank you for contacting us. Please contact our Customer Loyalty team using the following link: https://www.decathlon.co.uk/en/contactUs. We will be happy to help you to fix this situation. Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 10 years ago

“Order processing and delivery very quick. Dry bag perfect.”

Helpful Report

Posted 10 years ago

“Ordering was quick and easy and I was given a suggested date as to when my item would be delivered to the collection point. This was a local shop, 10 minutes drive away. I assumed I would receive an email confirming when my item had been delivered and therefore ready for collection. However, I didn't and 2 days after the suggested delivery date I tracked my order. It was ready and awaiting collection. It would have been far easier to send an email once it was ready for collection, which is what happens with other items I order.”

Helpful Report

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews