Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,542 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,542 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery when ordering online! Great value for money and fantastic product!”

Helpful Report

Posted 10 years ago

“Jerry at your Warrington store was fabulous. He gave exceptional customer sevice.”

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Posted 10 years ago

“I have ordered something for my niece. Unfortunately i forgot to change my address as i moved recently. At first Decathlon was very helpful contacting Royal mail. But still i did not get my item. What i think is bad. That i have paid for delivery, and still i had to pay £15 for a cab to go and pick my stuff. Maybe its not Dechatlon its Royal mail, but still i think they should have done more, or at least refound back the postage, not saying my time and vab i paid extra.”

Helpful Report

Posted 10 years ago

Dear Elisabeta, Thank you for getting back to us. We are sorry to hear you experienced problems with your delivery. We are able to change the shipping address until the parcel is in progress in our system, after the dispatch the only way to rectify it is contacting directly the delivery company. We hope that next time you won't have any issues with your online order and we thank you for your patience and understanding. Have a good weekend

Posted 10 years ago

“The selection of pumps are good an they are designed for the right person”

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Posted 10 years ago

“I was amazed at how quickly my order was processed and received. I ordered a pair of walking shoes on the Sunday morning and these were delivered on the Monday morning. Fantastic service Well done decathlon Helen Lippe”

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Posted 10 years ago

“Good service good product and on time will use them again”

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Posted 10 years ago

“bought a pair of ladies climbing trousers online. delivery was prompt and the sizing was perfect so that was a relief as it can be a risk buying online. I love decathlon!”

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Posted 10 years ago

“Easy to use website and speedy delivery”

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Posted 10 years ago

“I ordered a jacket online in the sale to be delivered to the shop. It did not take long at all and it was easy to collect. I felt that the description of the jacket could have been a bit more detailed, for example it did not mentioned that it is fully lined with slight padding. An excellent buy at a very good price.”

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Posted 10 years ago

“Easy to use website. Quick delivery. Good item”

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Posted 10 years ago

“Customer service is excellent. My request was understood and dealt with immediately and efficiently.”

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Posted 10 years ago

“Nice bicycke gloves. Good value for money.”

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Posted 10 years ago

“Excellent quality products delivered straight to my door. I was very impressed with items especially as I got items in the sale and this is the first time I have shopped with you online. Highly recommend and will order more in future”

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Posted 10 years ago

“Excellent service Great company that cares about their customers”

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Posted 10 years ago

“More cycling gear at a good price. I usually buy a size up (large) - but for the 300 Cycling jersey it looked a looser fit so went for a medium and it is a good fit.”

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Posted 10 years ago

“Great service, arrived quickly. Overall really happy. Will be ordering again”

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Posted 10 years ago

“Products were great, exactly as shown/described and well packaged. Delivered swiftly. No problems purchasing online either unlike some sites! Quick and obvious. Will be buying from here again.”

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Posted 10 years ago

“Great items fast to deliver very happy”

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Posted 10 years ago

“Probably the best value for money offer on the market for sport clothing and equipment. Very good products, reasonable prices, what else do you need?!”

Helpful Report

Posted 10 years ago

“Ordered size s/m leggings and received m-l leggings and I don't have time to pay for post and packaging to return. Overall wasted my money and time. THANKS FOR WASTING MY MONEY”

Helpful Report

Posted 10 years ago

Dear jenny, Thank you for getting back to us. We would like to confirm you that the sizes in your order were 2x EU 42. If this is not what you received please give us a call on 0207 064 3000. Otherwise please follow the instruction below if you wish to return the product: At decathlon.co.uk you have two options for making a return: - Return by post - Return to a Decathlon store of your choice (the invoice related to your order is available via your personal account, on our website) How to create your return form online? You must create and print out your returns form on our website. This returns form stating your returns ID must be enclosed with your parcel. To do this, just go to your "My account" personal space and click the "Make a return" link. If needed, we can create your returns form for you. If you have not printed your returns form, please write your contact details on a piece of paper along with your order number and the chosen exchange/refund option. Please stick it directly onto your parcel and send it to the following address: Decathlon Logistics UK Unit 200 Caswell Road Brackmills Industrial Estate Northampton, NN4 7PW On receiving your parcel, we will release your exchange order or process your refund. For more information about our return process, please have a look at our website: http://www.decathlon.co.uk/return-policy.html Thank you for your patience. Please feel free to contact us for any further questions. Have a nice day!

Posted 10 years ago

Decathlon is rated 4.4 based on 11,542 reviews