Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,533 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,533 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Article arrived next day! All well.”

Helpful Report

Posted 10 years ago

“Items are well described, although sizes can sometimes be a bit difficult to gage... Speedy and free delivery service to a local shop available! all in all a good place to shop!”

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Posted 10 years ago

“These Newfeel shoes are wonderful, so comfortable to walk in. I bought this pair for a friend who also loves them. I already own six pairs. Ordering and paying on line was easy and delivery was very speedy. Hope there will be some new designs in 2016, then I can buy some more!”

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Posted 10 years ago

“Excellent, quick and efficient. The goods exactly what I ordered. Can recommend,”

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Posted 10 years ago

“I love shopping in Decathlon always nice customer service.”

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Posted 10 years ago

“Good service and good product”

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Posted 10 years ago

“I am amazed at how good this product is. It is incredibly bright and powerful. I didn't fancy having anything strapped around my head - and I am so glad I chose this product. I can run down pitch black country lanes now - and truly see where I am going - on the lowest brightness setting too....”

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Posted 10 years ago

“Very impressed with the speed of service and quality of goods ordered.Brenda Martin.”

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Posted 10 years ago

“Very fast delivery well packaged have not tested scooters yet as they are xmas presents”

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Posted 10 years ago

“Very easily navigable web site with accurate pictures and descriptions. My order was despatched on the same day and delivered three working days later through DPD, who offer a one hour timed delivery slot. All in all a first class service.”

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Posted 10 years ago

“I bought a Kalenji run light which was delivered very quickly. I'm delighted with the product. Although to date I've used it a couple of times for running, I have used it every night for walking the dog in then dark through our local woods. I'm very impressed how bright the light is and how it lights up a huge area. Much better than wearing a head torch.”

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Posted 10 years ago

“great deals and service.very happy with the goods bought for my wife and myself.”

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Posted 10 years ago

“Really quick delivery and goods as described, at a great price”

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Posted 10 years ago

“My preferred place to buy Sports equipment, & I do buy LOTS . Please could you consider putting all Base layers & compression wear in 1 isle though . Thanks”

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Posted 10 years ago

“I actually didn't keep my equipment and so strictly speaking I am not a customer BUT I think the way in which the return and repayment was handled was first class and testimony to their exemplary customer service. I would be happy to shop with Decathlon again.”

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Posted 10 years ago

“I love my new scooter. It arrived on time and as described. Great price. Satisfied customer. :)”

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Posted 10 years ago

“Great stock and choice , prices are excellent , whether buying for my soccer club or myself or family . I ve found the staff generally excellent and superior to other sports shop staff in attitude and knowledge . The online system is easy to use and pain free , never had a problem . One feature that i notice lacking is when i see an item that i need for my football team and I need say ten or twenty of those items there s no way of knowing how many of them you have in stock or are available to reserve (Direct Soccer have this feature ) Its a bother for multi purchases . Other than that well done , i ll be calling again or buying online again”

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Posted 10 years ago

“bought a pair of golf wellies and I am very pleased with them , great value for money and for the first time ever I had totally dry feet after a very wet round of golf .”

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Posted 10 years ago

“Ordering & delivery is very good as is the returns service. However one point I would like to make is the sizing information is quite vague. Not sure if the sizes on the webpages are EU or UK. Maybe it could be stated clearer which sizes are stated? If this is more clear it will be easy to use the conversion charts to order the correct size. Or Maybe its just me?”

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Posted 10 years ago

“Had my order in a quick time and its a good quality”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,533 reviews