Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.43

4.4 Rating 11,530 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,530 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong parcel was delivered. The delivery was signed for and so it has been closed on the website!”

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Posted 10 years ago

“Good service and quality product at reasonable price, however very high postage costs.”

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Posted 10 years ago

“I could not find where to leave feedback onyour site. When i joined decathlon. And i have already sent an email with all feed back.writenon. , afew weeks ago with my feedback. Thanks ms noden.”

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Posted 10 years ago

“Took my existing ski boots in to the Edinburgh shop to be fitted to my Wendze skis which I had bought from your website. Alan was most accommodating - discovering the exact model of my boot on line which I'd purchased several years ago in Italy and doing an excellent job on the fitting to the binding. I look forward to many visits in the future.”

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Posted 10 years ago

“The leotard arrived the next day. So speedy as I only ordered it at about 2 p.m the previous afternoon. The leotard is a great fit for my 10 year old who loves it. Great quality for the price. Very impressed and would definitely order again. Thank you for superb service!”

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Posted 10 years ago

“Great as allways”

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Posted 10 years ago

“Ordered a pair of trainers online for a Christmas present on the evening of Black Friday. My expectation for delivery date was late following week due to amount of online ordering that weekend. Delivery date giving was Tuesday 1st Dec and received them on Monday lunchtime. Very impressed.”

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Posted 10 years ago

“Very quick easy and efficient service, I would definitely recommend using them.”

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Posted 10 years ago

“Excellent informative staff in bike section”

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Posted 10 years ago

“The service was very efficient and the product excellent.”

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Posted 10 years ago

“Good prices and order arrived very promptly.”

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Posted 10 years ago

“I have received the order very fast , thank you!”

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Posted 10 years ago

“Brilliant service, delivered within 24 hours and excellent product.”

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Posted 10 years ago

“I bought a head collar and lead rope. The website was easy to use and helpful about sizes. My purchases came quickly and were just as described”

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Posted 10 years ago

“As expected, just a perfect transaction.”

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Posted 10 years ago

“I liked your staff and the goods I bought - the only down side was the email problems; with one product I had to extend the collection time and this fact was not passed on to the store - with another its delivery was delayed but I was not informed when it finally arrived!”

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Posted 10 years ago

“Delivered quickly great service”

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Posted 10 years ago

“Always a positive experience buying from this site. Easy to use and great items not found elsewhere! My 'go to' for swimwear.”

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Posted 10 years ago

“I dont think your staff at front desk we're security guy just grills people over in braehead are very helpful or look interested in the paying public The security man needs to lighten up. Make eye contact relax a bit and smile”

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Posted 10 years ago

“Click and collect worked a treat.”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,530 reviews