Decathlon Reviews

Name: Decathlon
Address: Canada Water Retail Park,Surrey Quays Road, London
Rating: 4.42

4.4 Rating 11,537 Reviews

86 %

of reviewers recommend Decathlon

4.4

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Decathlon:

At Decathlon, we place innovation at the heart of our activities: from research to retail, including conception, design, production and logistics. Our twenty Passion Brand teams channel all their energy in to developing technical, good-looking and simple products, always at the lowest possible prices.

Visit Website

Phone:

0207 064 3000

Email:

http://www.decathlon.co.uk/contact-us.html

Location:

Canada Water Retail Park,Surrey Quays Road
London
SE16 2XU

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Decathlon 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some goldf test for part of my son's Christmas present. Ordering process very straight forward and easy to use. Delivery prompt and efficient. Would use again in the future”

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Posted 10 years ago

“Very good value products and first class service.”

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Posted 10 years ago

“Products are great and price good too - however I used the DHL collect from a local shop service. The products arrived but no-one informed me! Luckily the shop kept the items beyond the time they were due to be returned to DHL and I happened to go in and ask about them .. So good products, good price, poor delivery from DHL.”

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Posted 10 years ago

Dear Iain, We are sorry to hear you experienced problems regarding the delivery. We will be contacting the courier company to have a look into the issues that arose with your order. We hope you are pleased with your products and look forward to hearing from you again soon. Have a pleasant day.

Posted 10 years ago

“Product excellent quality”

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Posted 10 years ago

“Perfect shop.”

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Posted 10 years ago

“Very fast delivery...... Fantastic quality”

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Posted 10 years ago

“Excellent communication and delivered in store in time (in fact earlier than expected) Staff who went the extra mile and gave excellent customer service (well done). We normally shop in Decathlon in France where it is more of a house hold name However we are thrilled that they have kept their high standards here. An excellent online shopping experience that we would happily recommend. Well done Decathlon.”

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Posted 10 years ago

“Prompt delivery and excellent value and quality”

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Posted 10 years ago

“Postage very fast, delivery on time and in good condition. Great service”

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Posted 10 years ago

“Excellent Service, and a smooth collection service at the Bolton Store. Happily use again and recommend to friends.”

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Posted 10 years ago

“Tennis gloves bought online were delivered on time and are a good product”

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Posted 10 years ago

“I ordered for in-store collection. Weeks after placing my order I still hadn't received an email to say it had arrived. When I called the store they said they hadn't received it yet, customer services phone line said they had. When I finally got my order they had sent the wrong size and it was such a long time since I ordered that they had no remaining stock to replace it with. I had to go to sports direct instead, which I was trying to avoid in the first place!”

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Posted 10 years ago

“Bike ordered for my daughters birthday well in advance. Delivery scheduled for the Tuesday. Took a day off work, waited all day. No bike. Email arrived to say would now come Thursday. On Thursday I got my parents to wait in, I couldn't take another day off. No bike came Thursday. Got a further email to say it would be delivered on Friday. This time I got my neighbour to wait in for it. 4pm Friday, my neighbour phones me at work to say no bike yet. I call Decathalon and they advise me it will be Monday before the bike arrives. You try telling a 4 year old they won't be getting their birthday present on their birthday. NOT GOOD ENOUGH DECATHALON. APPALLED BY THE SERVICE. WONT BE USING YOU AGAIN.”

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Posted 10 years ago

“Simply the only place to shop for sports stuff full stop!”

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Posted 10 years ago

“I bought the Tribord full snorkelling masks as presents for my daughter and her family who are based in Australia. Unfortunately they couldn't purchase them there, which is a strange cunundrum as in Australia you are surrounded by water and residential areas are all a walk away from water. Plus you have the Great Barrier reef, a snorkelling paradise. Spreading your postal area to include Australia would have been a sensible and I presume profitable idea.”

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Posted 10 years ago

“The ordering was easy and the goods arrived the next day. Very Happy!”

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Posted 10 years ago

“Everything is fantastic, but lately you keep running out of my size. I like to buy online but delivery charges are high. You should consider waiving charges for orders over a certain amount.”

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Posted 10 years ago

“Staff good but struggled with IT system which was down so took about 20 mins to place an order for a bike.”

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Posted 10 years ago

“Goods received quite quickly - as described.”

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Posted 10 years ago

“Great company, great prices, quick delivery!”

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Posted 10 years ago

Decathlon is rated 4.4 based on 11,537 reviews